Chapter 10 Warranty & After-sales Service
www.supmea.com
Chapter 10 Warranty & After-sales Service
We promise to the customer that the hardware accessories
provided during the supply of the instrument have no defects in
material and manufacturing process.
From the date of the purchase, if the user's notice of such
defects is received during the warranty period, the company will
unconditionally maintain or replace the defective products
without charge, and all non customized products are
guaranteed to be returned and replaced within 7 days.
Disclaimers:
During the warranty period, product faults caused by the
following reasons are not in the scope of Three Guarantees
service
Product faults caused by improper use by customers.
Product faults caused by disassembling, repairing and
refitting the product.
After-sales service commitment:
We promise to deal with the customer's technical
questions within 2 hours.
For the instruments returned to the factory for
maintenance, we promise to issue the test results within 3
working days and the maintenance results within 7 working
days after receiving them.
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