SureCall Fusion2Go - Troubleshooting

8
Troubleshooting
Problem
Signal booster has no power
After installing your signal
booster system, you have
no signal or reception.
In the event you encounter a problem, follow the suggestions below to resolve the issue.
One of the red LEDs next to
the dials on your signal booster
is ashing red.
The Alert LEDs Continue to
ash
Solid Yellow Light Resolution
Resolution
Verify that the booster power switch is turned on.
Make sure the DC power outlet is plugged into the cigarette lighter
adapter. If the green POWER LED on the signal booster is OFF,
return the power supply to SureCall. Contact tech support at
1-855-846-2654 or sales@signalbooster.com. or go to
https://www.signalbooster.com and log on to online support to
receive a Return Merchandise Authorization. (RMA)
Double-check all signal booster and antenna cable connections.
Be sure your signal booster’s dB gain is turned up to at least 40 dB
- 45 dB on each dial.
Lower the dial above the blinking LED by 5dB (for example, from
50 to 45) and monitor the bars on your cell phone to see whether
reception has improved.
Be sure the inside panel antenna is facing away from the outside
antenna.
Use the recommended 4-6 feet of antenna separation:
Each SureCall signal booster is equipped with Auto Shutdown
to prevent cell tower interference. The location where your car is
parked may be too close to a cell tower. Once away from the origi-
nal location, turn o and restart the booster.
This is not a problem, it’s simply indicating an inactive uplink band.
The light will go o automatically when the band is active.
Yellow and red lights are
alternately ashing.
Oscillation is detected. First try increasing the separation between
the indoor and outdoor antennas. If this doesn’t eliminate oscillation,
lower the dB gain in small dB increments.
Yellow light is ashing.
Resolution:
Automatic Gain Control (AGC) is adjusting, this is part of normal
operation.
https://www.signalbooster.com | 1-855-846-2654 | sales@signalbooster.com