What to do if my SureCall Fusion5 Extender has no signal or reception after installation?
If you're experiencing no signal or reception after installing your SureCall Extender, check the strength of the outside signal as close as possible to the outside antenna. Also, double-check all signal booster and antenna cable connections. Ensure that your signal booster’s dB gain is turned up to full power on each dial.
Why is the red LED on my SureCall Fusion5 Extender ON?
The red LED on your SureCall Extender indicates that more antenna separation is needed. If you can't increase the separation and the Alert LEDs flash after the initial activation, lower the dial above the blinking LED by 5dB (for example, from 50 to 45) and check if your cell phone reception improves.
What to do if one of the red LEDs on my SureCall Fusion5 is flashing?
If a red LED next to the dials on your SureCall Extender is flashing, turn down the dB gain on the dial until the light goes OFF or turns yellow. Ensure the inside panel antenna faces away from the outside antenna and that you're using the recommended antenna separation: 72dB: 100-110 ft. separation; 65dB: 75-80 ft. separation; 55dB: 60 ft. separation; 50dB: 50 ft. separation; 45dB: 15-20 ft. separation; 40dB: 5-6 ft. separation.
How to troubleshoot a SureCall Fusion5 with no power?
If your SureCall Extender has no power, first verify that the booster switch is turned on. Then, connect the power supply to another power source to ensure the AC outlet is working and not controlled by a wall switch. If the green POWER LED on the signal booster remains OFF, return the power supply to SureCall.
General| Model | Fusion5 |
|---|---|
| Type | Cell Phone Signal Booster |
| Max Gain | 72 dB |
| Impedance | 50 ohms |
| Warranty | 3 years |
| Frequency Bands | 700 MHz, 850 MHz, 1900 MHz |
| Power Supply | 110-240 V AC |
| Uplink Frequency Range (MHz) | 698-716, 776-787, 824-849, 1850-1915, 1710-1755 |
| Downlink Frequency Range (MHz) | 728-746, 746-757, 869-894, 1930-1995, 2110-2155 |
| VSWR | ≤ 2.0:1 |
| Carrier Compatibility | Verizon, AT&T, T-Mobile, Sprint, US Cellular |
| Bands Supported | 5, 12/17, 13, 2, 4 |
| Coverage Area | Up to 5, 000 sq. ft. |
Outlines the essential steps for installing the signal booster system, from finding the strongest signal to configuring gain settings.
Details methods for measuring signal strength and identifying the best location for the outdoor antenna.
Instructions for mounting the outdoor antenna, including placement considerations and cable connection.
Guidance on positioning and mounting the indoor antenna, including separation requirements.
Steps to mount the signal booster, connect cables, and power on the device.
Identifies and describes the key hardware components of the Fusion5 signal booster unit.
Instructions for adjusting amplifier gain dials based on coverage area and antenna separation.
Resolves issues where the signal booster has no power or the power LED is not illuminated.
Addresses problems with no signal or reception after installation, including checking connections and gain settings.
Explains the meaning of yellow and red LED lights and their troubleshooting implications.
Diagnoses issues related to flashing alert LEDs, including AGC adjustment and oscillation.
Resolves issues where the booster restarts or shuts down permanently due to oscillation or interference.
Details the three-year product warranty, return procedures, and conditions that void the warranty.
Mandates device registration with wireless providers and proper operation with approved components.
Covers FCC rules, potential interference, and critical warnings regarding E911 location accuracy.
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