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SYNRAD OEM v30 Operator’s Manual Version 2
Service & support information
SYNRAD
©
worldwide headquarters are located north of Seattle in Mukilteo, Washing-
ton. U.S.A. Our mailing address is:
SYNRAD
4600 Campus Place
Mukilteo, WA 98275
U.S.A.
Phone us at: 1.800.SYNRAD1 (1.800.796.7231)
Outside the U.S.: +1.425.349.3500
Fax: +1.425.349.3667
web: www.synrad.com
E-mail: synrad@synrad.com
Sales and Applications
SYNRAD Regional Sales Managers work with customers to identify and develop the
best CO
2
laser solution for a given application. Because they are familiar with you and
your laser application, use them as a rst point of contact when questions arise. Re-
gional Sales Managers also serve as the liaison between you and our Applications Lab
in processing material samples per your specications. To speak to the Regional Sales
Manager in your area, call SYNRAD at 1.800.SYNRAD1.
Customer Service
For assistance with order or delivery status, service status, or to obtain a Return Au-
thorization (RA) number, contact SYNRAD at 1.800.SYNRAD1 and ask to speak to a
Customer Service representative, or you can email us by sending a message to customer-
care@synrad.com.
Technical Support
SYNRAD Regional Sales Managers are able to answer many technical questions regard-
ing the installation, use, troubleshooting, and maintenance of our products. In some
cases, they may transfer your call to a Laser, Marking Head, or Software Support Spe-
cialist. You may also e-mail questions to the Technical Support Group by sending your
message to customercare@synrad.com.
Reference materials
Your Regional Sales Manager can provide reference materials including Outline &
Mounting drawings, Operator’s Manuals, Technical Bulletins, and Application Newslet-
ters. Most of these materials are also available directly from SYNRAD web site at http://
www.synrad.com.
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