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T-Mobile 5G Gateway User Guide
This LCD alert indicates there is no network signal, which could mean local cellular equipment is
down for any number of reasons, or the gateway may need to be re- positioned.
If the connection does not improve in a reasonable amount of time, you can contact T- Mobile
customer service or refer to the section .
enclosure. Allow at least 100mm/4in clearance on all sides of the enclosure. Ensure the gateway is
at least 3 feet from baseboard heaters.
If the gateway feels hot to touch, unplug it immediately and let the device cool before plugging it in
again.
If the gateway does not start up, verify the provided power cord is connected to an outlet. If the
gateway is connected to an outlet and power still does not start, contact T-Mobile technical
support.
If you feel your overall internet experience is poor, try repositioning the gateway; refer to the section
.
within the T-Mobile Internet mobile app to reset the password to factory default.
The gateway’s LCD is located on front of the device. The LCD serves as a dashboard where you can
quickly obtain information of the following types:
ż Connection
ż Devices
ż Language Settings
ż Messages
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