62 Troubleshooting
2 Lift the release lock up (away from the metal slider) and
hold it in position.
3 Slide the belt clip out.
Checking the version of your radio
Your radio provider may ask you for the hardware and
firmware version of your radio, for troubleshooting purposes.
Troubleshooting your charger
Charger LEDs do not light up
Possible reason(s) and solution(s) include:
■ The power adaptor is not connected, or not turned on.
Remove power adaptor plug and refit.
■ The battery has not been detected. Check that the battery
contacts are clean and battery is seated correctly.
■ The charger contacts are stuck. Check that the charger
contacts move freely.
Charger amber LED lights up
Possible reason(s) and solution(s) include:
■ Charging is suspended because the battery is either too
hot or too cold. Charging will begin when the tempera-
ture of the battery is between 5°C (41°F) and 40°C
(104°F).
■ The battery is not compatible with the charger. Check
that the label on the battery charger (Li-ion or NiMH)
matches the label on the battery.
■ There is incorrect voltage to the charger. Check you are
using the correct power adaptor and it is not faulty.
■ The battery may be faulty. If problem persists consult your
radio provider for advice.
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