65
Model C602
Troubleshooting
General Troubleshooting (Cont ’d.)
PROBLEM CAUSE REMEDY
19. Freezing cylinder walls are
scored.
a. Bent beater assembly. a. Replace beater.
b. Missing or worn front bearing. b. Install or replace front bearing.
c. Scraper blades incorrectly
installed.
c. Install scraper blades over the
appropriate securing pin on the
beater assembly.
20. Although freezer was brush
cleaned, all four LED’s are
flashing.
a. Power switch was not in the OFF
position for a minimum of five
minutes.
a. When the “Clean Manual” and
“H.T. Cycle” LED’s stop flashing,
the freezer will be unlocked.
21. Product is “popping” when drawn. a. Draw rate set too fast. a. Set the draw rate at 5 - 7 -1/2 oz.
(142 - 213 g) of product per 10
seconds.
b. Pump is assembled/lubed
incorrectly.
b. Assemble pump according to
instructions in the Operator’s
Manual.
c. Faulty component in mix pump. c. Inspect/replace faulty pump
components.
d. Freezer has been turned on and
off several times.
d. Place the unit in the OFF position
only when necessary.
22. Freezer shuts off and produces a
fault tone.
a. Fault alert. a. Check the fault screen in the
Manager’s menu.
b. Insufficient air space. b. Provide 3” (76 mm) air space
around sides.
23. Syrup flows constantly or not at all
(difficult calibration).
a. Clogged syrup lines. a. Flush syrup lines with warm water
weekly.
24. Mix entering the syrup line. a. Defective duckbill valve in the
syrup fitting.
a. Replace the duckbill valve.
b. An empty syrup line is attached to
the freezer door.
b. Remove the syrup line from the
door when the line is not in use.
Install a hole plug in the freezer
door.
25. Soft lock. a. No heat cycle tried. a. Press the HEAT symbol to place
the freezer in the heat treatment
cycle, or select the WASH symbol
and brush clean the freezer.
26. When the AUTO key is selected
the freezer goes into STANDBY.
a. Mix-out condition. a. Add mix.
b. Freezer lock condition. b. Check display screen for
instructions.
27. Unit changes modes or shuts
itself off.
a. Faulty connections or
components.
a. Replace faulty components.
b. Inadequate voltage supply to the
Universal Control.
b. Check/correct voltage supply to
the control (4.75 - 5.75 VDC).
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