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The earbuds can't
connect to my device
automatically.
Make sure the Bluetooth function of your
device is enabled before using your earbuds.
After puting my earbuds
back in the charging
case, I find they are still
connected to my device.
To disconnect the earbuds from your device,
close the lid after putting your earbuds back in
the charging case.
Can I connect my
earbuds to multiple
devices at the same
time?
You can't connect your earbuds to multiple
devices at the same time.
I can't find my earbuds
on the pairing list of
my device to make
connection for the first
time.
• Make sure your earbuds are not connecting
other deivce.
• Check if the earbuds are in the pairing mode.
The LED flashes blue when the earbuds
enter the pairing mode.
• Turn off the Bluetooth function of your device,
and turn it on again.
• Enable the searching function of your device
again.
The earbuds keep
disconnecting from my
device.
• Your earbuds do not have enough battery
power.
• Make sure the earbuds and your device are
within the connection range.
• Remove the earbuds from the pairing list, and
pair them with your device again.
Audio problems
Problem Solution
I can't hear audio from
one of the earbuds.
• Place both earbuds in the charging case, and
ensure that the earbuds are charging and the
charging case has been charged sufficiently.
Then take out the earbuds, and try again.
• If the problem persists, reset the earbuds.
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