What to do if I can't pair my TCL earbuds with my device?
If you're having trouble pairing your TCL earbuds, first turn off the Bluetooth function of all previously paired devices. Then, remove your earbuds from the pairing list on your device. After that, follow the pairing steps in the user manual.
What to do if TCL earbuds are still connected after putting them back in the charging case?
If your TCL earbuds remain connected to your device even after placing them in the charging case, close the lid after putting your earbuds back in the charging case to disconnect them.
Why is the audio quality poor and crackling on my TCL earbuds?
Poor audio quality and crackling on your TCL earbuds can be due to several reasons. Check that your connected device is nearby, and there's no wireless interference or obstructions between the earbuds and your device. You can also try reconnecting the earbuds. Ensure your device supports both hands-free profile (HFP) and advanced audio distribution profile (A2DP). Some game apps with chatting function force the earbuds to enable HFP mode to support voice communication. The audio quality in HFP mode is poorer than that in the A2DP mode. To avoid this issue, quit or restart the game app.
How to enable or disable the noise cancellation feature on TCL earbuds?
To enable or disable the noise cancellation feature on your TCL earbuds, open the TCL Connect app to check if the noise cancelling control function is assigned to your earbuds. The earbuds have three noise control modes: Noise cancellation, Transparency, and OFF modes. You can switch between these three modes in the following ways: * Press and hold either of your earbuds. You will hear a prompt tone when the earbuds switch to a different mode. * TCL Connect: With the app, select your preferred mode in the Noise control function.
Why can't I hear the caller during a call using TCL earbuds?
If you can't hear the caller when using your TCL earbuds, some smartphones receive calls with the phone instead of the earbuds by default. You need to operate your smartphone to switch the call to your earbuds. Also, increase the volume of your earbuds and adjust the volume of your connected Bluetooth device.
Why do my TCL earbuds keep disconnecting from my device?
Your TCL earbuds might be disconnecting because of low battery. Make sure the earbuds and your device are within the connection range. If the issue persists, remove the earbuds from the pairing list on your device and pair them again.
Why I can't turn on my TCL earbuds?
If your TCL earbuds won't turn on, it's likely because they don't have enough battery power. Charge your earbuds to resolve this issue.
What to do if I can't hear audio from one of the TCL earbuds?
If you can't hear audio from one of your TCL earbuds, place both earbuds in the charging case, making sure they are charging and the charging case has sufficient charge. Then, take them out and try again. If the problem continues, reset the earbuds.
What to do if music plays through the device speaker and not through my TCL earbuds?
If music is playing through your device's speaker instead of your TCL earbuds, check that your earbuds are connected to your device. Also, verify that you have selected the earbuds as the default playback device in your device's settings.
How to power off my TCL earbuds and charging case?
You can't manually power off the TCL earbuds or the charging case. When you're not using them, place the earbuds in the charging case and close the case. Your earbuds will enter standby mode to save battery. It is recommended that you regularly charge the charging case.
Lists all items included in the product packaging for user reference.
Provides a visual guide and description of the earbuds and charging case components.
Step-by-step guide to activate your new earbuds for initial use.
Instructions on how to select and attach the correct ear tips for optimal fit and comfort.
Guidance on how to correctly insert and position the earbuds for secure and comfortable wear.
Instructions for charging the charging case using a USB Type-C cable.
Instructions for charging the earbuds by placing them into the charging case.
How to check the battery levels of both the charging case and the earbuds.
Step-by-step guide to pair your earbuds with a Bluetooth-enabled device for the first time.
Methods to disconnect your earbuds from a paired Bluetooth device.
Information on how earbuds automatically reconnect to the last paired device.
Procedure to restart the earbuds to resolve connection or pairing issues.
Steps to reset the earbuds to factory settings to fix persistent connection problems.
Details on how to control music playback (play, pause, next, previous, EQ) using earbud gestures.
Instructions for answering, ending, and managing calls using the earbuds.
How to enable low latency mode for synchronized audio and visuals.
Guide on activating Siri or Google Assistant via earbud gestures.
Guidelines for safely handling and cleaning the earbuds and charging case.
Information on Bluetooth profiles, frequency bands, and radio frequency power.
Warning about listening at high volumes and potential for permanent hearing damage.
Information on how magnets in the device may affect medical devices like pacemakers.
Alert about the potential choking hazard small parts may pose to children.
Safety instructions for charging, including using compliant adaptors and proper ventilation.
Guidelines on battery replacement, servicing, recycling, and disposal.
Recommended ambient temperature range for optimal device performance and battery life.
Introduction to regulatory information, certifications, and compliance specific to the product.
Statement on product compliance with regulations regarding exposure to electromagnetic fields.
Declaration of conformity for the radio equipment with EU directives.
FCC statement regarding device compliance with Part 15 of FCC Rules and interference.
Information on FCC compliance with radiation exposure limits for uncontrolled environments.
Statement of compliance with Industry Canada licence-exempt RSS standards.
Statement on Canada radiation exposure limits for uncontrolled environments.
Information related to California's battery charger efficiency standards.
Information on proper disposal and recycling of product materials, batteries, and old equipment.
Solutions for common problems such as powering on, powering off, and battery life differences.
Guidance for resolving issues with pairing, connecting, and disconnecting earbuds.
Solutions for audio playback issues, sound output discrepancies, and poor audio quality.
Troubleshooting steps for music control and noise cancellation feature issues.
This document is the user manual for the TCL MOVEAUDIO Air (Model: TW12) earbuds. It provides comprehensive information on setting up, using, and maintaining the device, along with important safety and regulatory details.
The TCL MOVEAUDIO Air earbuds are wireless headphones designed for enjoying music and making hands-free phone calls with high-quality sound. They connect to Bluetooth-enabled devices such as smartphones. Both earbuds can be used separately, with the unused earbud stored in the charging case to prevent loss or battery drain. The earbuds feature touch control areas for various operations, including music playback, call management, and activating voice assistants.
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