Why is there a sound delay with my TCL earbuds?
If the sound output on your TCL earbuds doesn't match what's happening on the connected device's screen, you might be experiencing sound lags. To minimize this delay, move the devices closer together to improve the connection. Ensure there are no obstructions like objects, metals, walls, or people between the earbuds and the Bluetooth device.
Why do my TCL earbuds keep disconnecting from my device?
If your TCL earbuds keep disconnecting, ensure they and your device are within range. Also, remove the earbuds from the pairing list on your device and pair them again. Insufficient battery can also cause disconnections, so ensure your earbuds are adequately charged.
What to do if I can't hear audio from one of my TCL earbuds?
If you can't hear any sound from one of your TCL earbuds, place both earbuds in the charging case, ensuring that they are charging and that the charging case itself is sufficiently charged. Then, take the earbuds out and try again. If the problem continues, you may need to reset the earbuds. You can check the battery level for the charging case and earbuds in the 'TCL Connect' app.
Why is the audio quality poor and crackling on my TCL earbuds?
If you are experiencing poor audio quality with crackling noises on your TCL earbuds, ensure your connected device is nearby and free from wireless interference or obstructions. Try reconnecting the earbuds. Confirm that your device supports both hands-free profile (HFP) and advanced audio distribution profile (A2DP). Some game apps with chatting function force the earbuds to enable HFP mode to support voice communication, which has poorer audio quality than A2DP mode; quitting or restarting the game app may resolve this.
How to fix TCL earbuds that won't turn on?
If your TCL earbuds won't turn on, it's likely due to insufficient battery power. Charge your earbuds to resolve this issue.
Why is music playing through my device speaker instead of my TCL earbuds?
If the music plays through your device speaker instead of your TCL earbuds, first check whether your earbuds are connected to your device. If they are connected, verify that you have selected the earbuds as the default playback device in your device's settings. For detailed instructions, refer to your device's user manual.
Why can't I control music from my TCL earbuds?
If you can't control music functions on your TCL device, ensure the Bluetooth audio source supports audio video remote control profile (AVRCP). Some music or video player apps don't support AVRCP. Test with other apps to see if the issue persists. If it does, try reconnecting the earbuds.
How do I fix 'The Google Assistant is not connected' message on my TCL earbud?
If you keep hearing 'The Google Assistant is not connected' when you touch and hold the left earbud of your TCL headphones: * For Android users: Ensure Google Assistant is installed on your device. If installed, but not set up, connect your earbuds, open the Google Assistant app, tap 'Finish headphones setup,' and follow the on-screen instructions. * For iOS users: Connect your earbuds, install and open the Google Assistant app, tap the snapshot icon, enable Google Assistant to access Bluetooth, tap 'Finish headphones setup,' and follow the instructions. * If you don't want Google Assistant on the earbud, use the TCL Connect app to assign another function to the left earbud.
Why can't people hear me when I talk through my TCL earbuds?
If, during a call using your TCL earbuds, others can't hear you, first check your smartphone to ensure the voice input is set to the earbuds. Additionally, speak closer to the earbud.
How to turn on noise canceling on TCL earbuds?
To enable or disable the noise cancellation feature on your TCL earbuds: * Open the TCL Connect app to check if the noise cancelling control function is assigned to your earbuds. * The earbuds have three noise control modes: Noise cancellation, Transparency, and OFF modes. You can switch between these modes by pressing and holding either earbud (you'll hear a prompt tone) or by selecting your preferred mode in the Noise control function within the TCL Connect app.
General| Mobile operating systems supported | Android, iOS |
|---|---|
| Microphone type | Built-in |
| Driver unit | 10 mm |
| Ear coupling | Intraaural |
| Control type | Touch |
| Product type | Headset |
| Product color | White |
| Wearing style | In-ear |
| Recommended usage | Calls/Music |
| International Protection (IP) code | IP54 |
| Bluetooth version | 5.0 |
| Bluetooth profiles | AAC, SBC |
| Connectivity technology | Wireless |
| Charging case capacity | 500 mAh |
| Continuous audio playback time | 8 h |
| Continuous audio playback time (with charging case) | 32 h |
Weight and Dimensions| Depth | 24.5 mm |
|---|---|
| Width | 22.5 mm |
| Height | 38.5 mm |
| Charging case weight | 55 g |
| Charging case dimensions (W x D x H) | 65 x 54.8 x 28.8 mm |
Introduces the earbuds, charging case, and their components.
Instructions for charging earbuds and charging case via USB Type-C or wireless charging.
Procedures to verify the battery level of the earbuds and charging case.
Guide on selecting and fitting ear tips for optimal comfort and sound.
Steps to pair earbuds with an Android smartphone using Bluetooth.
Pairing earbuds with non-Android devices via Bluetooth.
Guide to download, install, and connect earbuds with the TCL Connect mobile app.
How earbuds automatically reconnect to previously paired devices.
Controls for music playback, pause, skip, and volume adjustment via earbud touch.
Instructions for answering, ending, and managing calls using earbud controls.
Switching between Noise Cancellation and Transparency modes for ambient sound control.
Activating and using Google Assistant or Siri with the earbuds.
Steps to perform a factory reset to resolve pairing or connection issues.
Check the battery status of earbuds and charging case within the TCL Connect app.
Select and customize noise cancellation modes (Noise cancellation, Transparency, OFF) via the app.
Assign custom actions to earbud touch controls for playback, calls, and voice assistants.
Information about the auto-pause/resume feature when earbuds are worn or removed.
Accessing additional app functions like firmware upgrades, FAQs, and user manuals.
Guidelines for safe handling of earbuds and case, plus Bluetooth specifications.
Precautions regarding hearing loss and potential interference with medical devices.
Safety measures for choking hazards, charging, battery, and operating temperatures.
Statements on Electromagnetic Fields (EMF) compliance and FCC rules.
Industry Canada compliance, IC radiation exposure, and California battery charger efficiency.
Declaration of conformity for EU directives and guidance on product disposal.
Solutions for common issues like not turning on, powering off, and connection problems.
Troubleshooting audio playback issues like no sound, lag, or poor quality.
Resolving issues with music controls, noise cancellation, and voice assistant features.
Lists intellectual property rights for TCL, Bluetooth, Google, Apple, and other technologies.
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