Why won't my TCL earbuds connect to my device automatically?
If your TCL earbuds don't automatically connect to your device, ensure that the Bluetooth function on your device is enabled before using the earbuds.
Why can't I control music from my TCL earbuds?
If you can't control music functions on your TCL device, ensure the Bluetooth audio source supports audio video remote control profile (AVRCP). Some music or video player apps don't support AVRCP. Test with other apps to see if the issue persists. If it does, try reconnecting the earbuds.
How to turn off TCL earbuds and charging case?
You cannot manually power off the TCL earbuds or the charging case. When not in use, place the earbuds in the charging case and close it to enter standby mode, which saves battery. Regularly charge the charging case.
What to do if my TCL earbuds are still connected after putting them in the case?
To disconnect your TCL earbuds from your device after placing them back in the charging case, close the lid of the charging case.
How do I fix 'The Google Assistant is not connected' message on my TCL earbud?
If you keep hearing 'The Google Assistant is not connected' when you touch and hold the left earbud of your TCL headphones: * For Android users: Ensure Google Assistant is installed on your device. If installed, but not set up, connect your earbuds, open the Google Assistant app, tap 'Finish headphones setup,' and follow the on-screen instructions. * For iOS users: Connect your earbuds, install and open the Google Assistant app, tap the snapshot icon, enable Google Assistant to access Bluetooth, tap 'Finish headphones setup,' and follow the instructions. * If you don't want Google Assistant on the earbud, use the TCL Connect app to assign another function to the left earbud.
Why is there a sound delay with my TCL earbuds?
If the sound output on your TCL earbuds doesn't match what's happening on the connected device's screen, you might be experiencing sound lags. To minimize this delay, move the devices closer together to improve the connection. Ensure there are no obstructions like objects, metals, walls, or people between the earbuds and the Bluetooth device.
Why can't people hear me when I talk through my TCL earbuds?
If, during a call using your TCL earbuds, others can't hear you, first check your smartphone to ensure the voice input is set to the earbuds. Additionally, speak closer to the earbud.
Why is the noise canceling not working on my TCL earbuds?
If the noise canceling function isn't working well on your TCL earbuds: * Ensure the noise canceling function is enabled by pressing and holding your earbuds. * Choose the most comfortable size of silicone ear tips for a good seal with your ear canal, as the earbuds come with multiple sizes. * Clean your earbuds to ensure sound openings like microphone and speaker openings are not blocked by debris.
How to turn on noise canceling on TCL earbuds?
To enable or disable the noise cancellation feature on your TCL earbuds: * Open the TCL Connect app to check if the noise cancelling control function is assigned to your earbuds. * The earbuds have three noise control modes: Noise cancellation, Transparency, and OFF modes. You can switch between these modes by pressing and holding either earbud (you'll hear a prompt tone) or by selecting your preferred mode in the Noise control function within the TCL Connect app.
What to do if my TCL earbuds won't pair with my device?
If your TCL earbuds aren't pairing with your device, first turn off the Bluetooth function of all previously paired devices. Then, remove the earbuds from the pairing list on your device. Finally, follow the pairing steps in the user manual.
General| Mobile operating systems supported | Android, iOS |
|---|---|
| Microphone type | Built-in |
| Driver unit | 10 mm |
| Ear coupling | Intraaural |
| Control type | Touch |
| Product type | Headset |
| Product color | White |
| Wearing style | In-ear |
| Recommended usage | Calls/Music |
| International Protection (IP) code | IP54 |
| Bluetooth version | 5.0 |
| Bluetooth profiles | AAC, SBC |
| Connectivity technology | Wireless |
| Charging case capacity | 500 mAh |
| Continuous audio playback time | 8 h |
| Continuous audio playback time (with charging case) | 32 h |
Weight and Dimensions| Depth | 24.5 mm |
|---|---|
| Width | 22.5 mm |
| Height | 38.5 mm |
| Charging case weight | 55 g |
| Charging case dimensions (W x D x H) | 65 x 54.8 x 28.8 mm |
Introduces the earbuds, charging case, and their components.
Instructions for charging earbuds and charging case via USB Type-C or wireless charging.
Procedures to verify the battery level of the earbuds and charging case.
Guide on selecting and fitting ear tips for optimal comfort and sound.
Steps to pair earbuds with an Android smartphone using Bluetooth.
Pairing earbuds with non-Android devices via Bluetooth.
Guide to download, install, and connect earbuds with the TCL Connect mobile app.
How earbuds automatically reconnect to previously paired devices.
Controls for music playback, pause, skip, and volume adjustment via earbud touch.
Instructions for answering, ending, and managing calls using earbud controls.
Switching between Noise Cancellation and Transparency modes for ambient sound control.
Activating and using Google Assistant or Siri with the earbuds.
Steps to perform a factory reset to resolve pairing or connection issues.
Check the battery status of earbuds and charging case within the TCL Connect app.
Select and customize noise cancellation modes (Noise cancellation, Transparency, OFF) via the app.
Assign custom actions to earbud touch controls for playback, calls, and voice assistants.
Information about the auto-pause/resume feature when earbuds are worn or removed.
Accessing additional app functions like firmware upgrades, FAQs, and user manuals.
Guidelines for safe handling of earbuds and case, plus Bluetooth specifications.
Precautions regarding hearing loss and potential interference with medical devices.
Safety measures for choking hazards, charging, battery, and operating temperatures.
Statements on Electromagnetic Fields (EMF) compliance and FCC rules.
Industry Canada compliance, IC radiation exposure, and California battery charger efficiency.
Declaration of conformity for EU directives and guidance on product disposal.
Solutions for common issues like not turning on, powering off, and connection problems.
Troubleshooting audio playback issues like no sound, lag, or poor quality.
Resolving issues with music controls, noise cancellation, and voice assistant features.
Lists intellectual property rights for TCL, Bluetooth, Google, Apple, and other technologies.
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