What to do if I can't find my TCL earbuds on the pairing list?
If you can't find your TCL earbuds on your device's pairing list, make sure the earbuds are in pairing mode—the LED should be flashing white. Turn off your device's Bluetooth function and then turn it back on. Also, ensure you enable the searching function on your device.
Why can't I hear the caller when using my TCL earbuds?
If, during a call using your TCL earbuds, you can't hear the caller, some smartphones might default to routing calls through the phone instead of the earbuds. You may need to manually switch the call to your earbuds using your smartphone’s interface. Additionally, try increasing the volume on your earbuds and adjusting the volume on your connected Bluetooth device.
Why is music playing through my device speaker instead of my TCL earbuds?
If the music plays through your device speaker instead of your TCL earbuds, first check whether your earbuds are connected to your device. If they are connected, verify that you have selected the earbuds as the default playback device in your device's settings. For detailed instructions, refer to your device's user manual.
How to fix TCL earbuds that won't turn on?
If your TCL earbuds won't turn on, it's likely due to insufficient battery power. Charge your earbuds to resolve this issue.
Why is the audio quality poor and crackling on my TCL earbuds?
If you are experiencing poor audio quality with crackling noises on your TCL earbuds, ensure your connected device is nearby and free from wireless interference or obstructions. Try reconnecting the earbuds. Confirm that your device supports both hands-free profile (HFP) and advanced audio distribution profile (A2DP). Some game apps with chatting function force the earbuds to enable HFP mode to support voice communication, which has poorer audio quality than A2DP mode; quitting or restarting the game app may resolve this.
What to do if I can't hear audio from one of my TCL earbuds?
If you can't hear any sound from one of your TCL earbuds, place both earbuds in the charging case, ensuring that they are charging and that the charging case itself is sufficiently charged. Then, take the earbuds out and try again. If the problem continues, you may need to reset the earbuds. You can check the battery level for the charging case and earbuds in the 'TCL Connect' app.
Why do my TCL earbuds keep disconnecting from my device?
If your TCL earbuds keep disconnecting, ensure they and your device are within range. Also, remove the earbuds from the pairing list on your device and pair them again. Insufficient battery can also cause disconnections, so ensure your earbuds are adequately charged.
General| Mobile operating systems supported | Android, iOS |
|---|---|
| Microphone type | Built-in |
| Driver unit | 10 mm |
| Ear coupling | Intraaural |
| Control type | Touch |
| Product type | Headset |
| Product color | White |
| Wearing style | In-ear |
| Recommended usage | Calls/Music |
| International Protection (IP) code | IP54 |
| Bluetooth version | 5.0 |
| Bluetooth profiles | AAC, SBC |
| Connectivity technology | Wireless |
| Charging case capacity | 500 mAh |
| Continuous audio playback time | 8 h |
| Continuous audio playback time (with charging case) | 32 h |
Weight and Dimensions| Depth | 24.5 mm |
|---|---|
| Width | 22.5 mm |
| Height | 38.5 mm |
| Charging case weight | 55 g |
| Charging case dimensions (W x D x H) | 65 x 54.8 x 28.8 mm |
Introduces the earbuds, charging case, and their components.
Instructions for charging earbuds and charging case via USB Type-C or wireless charging.
Procedures to verify the battery level of the earbuds and charging case.
Guide on selecting and fitting ear tips for optimal comfort and sound.
Steps to pair earbuds with an Android smartphone using Bluetooth.
Pairing earbuds with non-Android devices via Bluetooth.
Guide to download, install, and connect earbuds with the TCL Connect mobile app.
How earbuds automatically reconnect to previously paired devices.
Controls for music playback, pause, skip, and volume adjustment via earbud touch.
Instructions for answering, ending, and managing calls using earbud controls.
Switching between Noise Cancellation and Transparency modes for ambient sound control.
Activating and using Google Assistant or Siri with the earbuds.
Steps to perform a factory reset to resolve pairing or connection issues.
Check the battery status of earbuds and charging case within the TCL Connect app.
Select and customize noise cancellation modes (Noise cancellation, Transparency, OFF) via the app.
Assign custom actions to earbud touch controls for playback, calls, and voice assistants.
Information about the auto-pause/resume feature when earbuds are worn or removed.
Accessing additional app functions like firmware upgrades, FAQs, and user manuals.
Guidelines for safe handling of earbuds and case, plus Bluetooth specifications.
Precautions regarding hearing loss and potential interference with medical devices.
Safety measures for choking hazards, charging, battery, and operating temperatures.
Statements on Electromagnetic Fields (EMF) compliance and FCC rules.
Industry Canada compliance, IC radiation exposure, and California battery charger efficiency.
Declaration of conformity for EU directives and guidance on product disposal.
Solutions for common issues like not turning on, powering off, and connection problems.
Troubleshooting audio playback issues like no sound, lag, or poor quality.
Resolving issues with music controls, noise cancellation, and voice assistant features.
Lists intellectual property rights for TCL, Bluetooth, Google, Apple, and other technologies.
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