Why can't others hear me when I speak over a call using my TCL Headphones?
During a call using your TCL earbuds, if others can't hear you, check your smartphone to ensure the voice is being transmitted through the earbuds. Also, speak closer to the earbud.
What to do if I can't pair my TCL Headphones?
If you can't pair your TCL earbuds with your device, make sure you have turned off the Bluetooth function of all previously paired devices. Remove your earbuds from the pairing list on your device. Then, follow the pairing steps in the user manual.
Why can't I find my TCL Headphones on the pairing list?
If you can't find your TCL earbuds on your device's pairing list for the first-time connection, ensure your earbuds are not connected to another device. Check if the earbuds are in pairing mode (the LED flashes blue). Turn off and then on the Bluetooth function of your device. Enable the searching function on your device again.
Why is music playing through the device speaker instead of my TCL Headphones?
If the music plays through your device speaker instead of your TCL earbuds, first, check whether your earbuds are properly connected to your device. Also, verify that you have selected the earbuds as the default playback device in your device's settings.
Why is the audio quality poor with crackling noise on my TCL Headphones?
To fix poor audio quality and crackling noise in your TCL earbuds, first, ensure that your connected device is nearby and there are no obstructions causing wireless interference between the earbuds and your device. Try reconnecting the earbuds. Also, verify that your device supports both hands-free profile (HFP) and advanced audio distribution profile (A2DP). If you are using game apps with chatting function, quit or restart the app to avoid forcing the earbuds into HFP mode, which has poorer audio quality than A2DP mode.
How to fix TCL Headphones that won't turn on?
If you can't turn on your TCL earbuds, it's likely that they don't have enough battery power. Charge your earbuds to resolve this issue.
How to turn off TCL MOVEAUDIO Neo earbuds and charging case?
You cannot manually power off the TCL earbuds or the charging case. When not in use, place the earbuds in the charging case and close it. The earbuds will enter standby mode to conserve battery. Regularly charging the charging case is recommended.
Why is there a sound delay on my TCL Headphones?
If the sound output on your TCL earbuds doesn't match what’s happening on the connected device's screen, you might be experiencing sound lags when playing videos or games. To minimize delay, move the devices closer together to improve the connection, and ensure there are no obstructions (objects, metals, walls, or people) between the earbuds and the Bluetooth device.
What to do after putting my TCL Headphones back in the charging case, I find they are still connected to my device?
To disconnect your TCL earbuds from your device after putting them back in the charging case, close the lid of the charging case.
Why can't I control music functions with my TCL Headphones?
If you are having trouble controlling music functions on your device with your TCL earbuds, ensure that the Bluetooth audio source supports audio video remote control profile (AVRCP). Some music or video player apps may not support AVRCP. Test with other apps and, if the issue persists, try reconnecting the earbuds.
General| Type | In-ear |
|---|---|
| Connectivity | Wireless |
| Bluetooth Version | 5.0 |
| Driver Size | 6 mm |
| Frequency Response | 20 Hz - 20 kHz |
| Sensitivity | 95 dB |
| Battery Life | Up to 5 hours (earbuds), Up to 20 hours (with charging case) |
| Charging Time | 1.5 hours |
| Water Resistance | IPX4 |
Lists the included items in the package.
Provides a general overview of the product's components.
Guide on how to activate the earbuds for the first time.
Instructions for replacing the ear tips for a better fit.
Steps on how to properly wear the earphones for optimal comfort and sound.
Instructions on how to charge the charging case using a USB cable.
Instructions on how to charge the earbuds within the charging case.
How to check the battery level of the charging case using LED indicators.
Step-by-step guide to pair the earbuds with a new Bluetooth device.
Methods to disconnect the earbuds from a connected Bluetooth device.
How the earbuds automatically reconnect to previously paired devices.
Steps to restart the earbuds to resolve connection or pairing issues.
Instructions to reset the earbuds to factory settings to fix persistent problems.
Controls for music playback, including play/pause, next/previous song, and EQ modes.
How to manage phone calls, including answering, ending, and rejecting calls.
How to enable low latency mode for synchronized audio and visuals.
Instructions on activating Siri or Google Assistant using the earbuds.
How to switch between ANC, Transparency, and OFF modes for noise control.
Guidelines for handling the earbuds and charging case carefully to prevent damage.
Warning about listening at high volumes and potential hearing damage.
Information on potential interference with medical devices due to magnets.
Warning about the choking hazard for small children.
EU declaration of conformity for radio equipment.
FCC rules and statements regarding device compliance and interference.
Statement on FCC radiation exposure limits for the transmitter.
Compliance statements for Canada, including RSS standards.
Information on California's battery charger efficiency standards.
Guidelines for proper disposal and recycling of the product.
Common issues and solutions related to general device operation.
Solutions for issues encountered when pairing or connecting the earbuds.
Solutions for common audio playback and quality issues.
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