What to do if I can't pair my TCL Headphone earbuds with my device?
If you're having trouble pairing your TCL Headphone earbuds, first turn off the Bluetooth function of all previously paired devices. Next, remove your earbuds from the pairing list on your device. Finally, follow the pairing steps in the user manual.
Why I can't hear audio from one of the TCL MOVEAUDIO S180 earbuds?
If you can't hear audio from one of your TCL Headphone earbuds, place both earbuds in the charging case, ensuring that they are charging and that the charging case has been charged sufficiently. Then, take them out and try again. If the problem continues, reset the earbuds.
What to do if I can't hear the voice of the caller during a call using TCL MOVEAUDIO S180 earbuds?
If you can't hear the caller when using your TCL Headphone earbuds, it may be because some smartphones default to the phone for calls. You may need to manually switch the call to your earbuds on your smartphone. Also, try increasing the volume on your earbuds and adjusting the volume on your connected Bluetooth device.
What to do if during a call using TCL Headphone earbuds, others can't hear me speaking over a call?
If others can't hear you when using your TCL Headphone earbuds for a call, check your smartphone to make sure the voice is going through the earbuds. Also, try speaking closer to the earbud.
Why do my TCL MOVEAUDIO S180 earbuds keep disconnecting from my device?
Your TCL Headphone earbuds may be disconnecting due to low battery. Also, make sure your earbuds and device are within connection range. If the issue continues, remove the earbuds from the pairing list and pair them again with your device.
Why is the audio quality poor and crackling on my TCL Headphone earbuds?
Poor audio quality and crackling on your TCL Headphone earbuds might be due to distance or interference. Ensure your connected device is nearby and there are no wireless interferences or obstructions. Reconnecting the earbuds may also resolve this issue.
What to do if music plays through the device speaker and not through my TCL Headphone earbuds?
If music is playing through your device's speaker instead of your TCL Headphone earbuds, first check whether your earbuds are connected to your device. Then, verify that you have selected the earbuds as the default playback device in your device's settings.
What to do if the sound output on TCL MOVEAUDIO S180 Headphone earbuds doesn't match what’s happening on the connected device's screen?
If you experience sound lags on your TCL Headphone earbuds when playing videos or games, try moving the devices closer together to help improve the connection. Also, make sure there aren't any objects, metals, walls or people between the earbuds and other Bluetooth device.
Why is the noise cancelling function not working well on my TCL MOVEAUDIO S180 earbuds?
If the noise cancelling function isn't working well on your TCL Headphone earbuds, ensure the noise cancelling function is enabled by pressing and holding your left earbud for 3 seconds. Also, choose the most comfortable ear tips, ensuring a good seal with your ear canal. Clean your earbuds with a dry and soft cloth to ensure that the sound openings such as microphone and speaker openings are not blocked by debris.
What to do if I can't turn on the TCL Headphone earbuds?
If you can't turn on your TCL Headphone earbuds, it's likely because they don't have enough battery power. Charge your earbuds.
General| Color name | Pearl White |
|---|---|
| Control type | Touch |
| Headset type | Binaural |
| Product type | Headset |
| Product color | White |
| Wearing style | In-ear |
| LED indicators | Yes |
| Recommended usage | Calls/Music |
| Protection features | Waterproof |
| International Protection (IP) code | IPX4 |
| USB connector | USB Type-C |
| Bluetooth version | 5.0 |
| Connectivity technology | Wireless |
| Driver type | Dynamic |
| Driver unit | 10 mm |
| Ear coupling | Intraaural |
| Noise canceling type | Active |
| Microphone type | Built-in |
| Number of microphones | 2 |
| Battery type | Built-in battery |
| Charging source | USB |
| Wireless charging | No |
| Right earpiece battery capacity | 45 mAh |
| Battery capacity (charging case) | 750 mAh |
| Continuous audio playback time (with ANC) | 4.5 h |
| Continuous audio playback time (without ANC) | 6 h |
| Continuous audio playback time (with charging case/with ANC) | 26 h |
| Continuous audio playback time (with charging case/without ANC) | 30 h |
| Material | Plastic |
Weight and Dimensions| Depth | 20.2 mm |
|---|---|
| Width | 29.3 mm |
| Height | 23.7 mm |
| Charging case weight | 36 g |
| Left earpiece weight | 4.2 g |
| Charging case dimensions (W x D x H) | 60.9 x 45.8 x 26 mm |
Details the components and indicators of the earbuds and charging case.
Instructions on how to charge the earbuds using the charging case.
How to charge the charging case using a USB Type-C cable.
How to check the battery level for both earbuds and the charging case.
Steps to remove and attach ear tips for a comfortable fit.
Guide to pair the earbuds with a Bluetooth device for the first time.
Methods to disconnect the earbuds from a paired Bluetooth device.
Information on how earbuds automatically reconnect to the last paired device.
How to control music playback using tap gestures on the earbuds.
How to manage phone calls, answer, end, or mute using tap gestures.
Explains ANC, Transparency, and OFF modes for managing ambient noise.
How to activate voice assistants like Bixby, Siri, or Google Assistant.
Steps to restart earbuds to resolve connection or pairing issues.
Procedure to reset earbuds to factory settings to fix persistent issues.
Guidelines for handling the earbuds and case carefully to prevent damage.
Warning about listening at high volumes and potential for hearing damage.
Information on potential interference with medical devices due to magnets.
Warnings about choking hazard and safe charging practices.
Information on battery handling, recycling, and operating temperature limits.
FCC compliance details for Class B digital devices and EMF exposure.
Compliance statements for Canada and the European Union.
Guidance on proper disposal and recycling of the product and its components.
Solutions for common issues like not turning on or losing an earbud.
Troubleshooting steps for pairing, connection, and disconnection issues.
Solutions for issues related to audio output, sound lag, and call audio.
Troubleshooting for noise cancellation and other feature-related issues.
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