Why can't others hear me when I speak over a call using my TCL Headphones?
During a call using your TCL earbuds, if others can't hear you, check your smartphone to ensure the voice is being transmitted through the earbuds. Also, speak closer to the earbud.
What to do if I can't pair my TCL Headphones?
If you can't pair your TCL earbuds with your device, make sure you have turned off the Bluetooth function of all previously paired devices. Remove your earbuds from the pairing list on your device. Then, follow the pairing steps in the user manual.
Why can't I find my TCL Headphones on the pairing list?
If you can't find your TCL earbuds on your device's pairing list for the first-time connection, ensure your earbuds are not connected to another device. Check if the earbuds are in pairing mode (the LED flashes blue). Turn off and then on the Bluetooth function of your device. Enable the searching function on your device again.
Why is music playing through the device speaker instead of my TCL Headphones?
If the music plays through your device speaker instead of your TCL earbuds, first, check whether your earbuds are properly connected to your device. Also, verify that you have selected the earbuds as the default playback device in your device's settings.
Why is the audio quality poor with crackling noise on my TCL Headphones?
To fix poor audio quality and crackling noise in your TCL earbuds, first, ensure that your connected device is nearby and there are no obstructions causing wireless interference between the earbuds and your device. Try reconnecting the earbuds. Also, verify that your device supports both hands-free profile (HFP) and advanced audio distribution profile (A2DP). If you are using game apps with chatting function, quit or restart the app to avoid forcing the earbuds into HFP mode, which has poorer audio quality than A2DP mode.
How to fix TCL Headphones that won't turn on?
If you can't turn on your TCL earbuds, it's likely that they don't have enough battery power. Charge your earbuds to resolve this issue.
How to turn off TCL TW241 Headphone earbuds and charging case?
You cannot manually power off the TCL earbuds or the charging case. When not in use, place the earbuds in the charging case and close it. The earbuds will enter standby mode to conserve battery. Regularly charging the charging case is recommended.
Why is there a sound delay on my TCL Headphones?
If the sound output on your TCL earbuds doesn't match what’s happening on the connected device's screen, you might be experiencing sound lags when playing videos or games. To minimize delay, move the devices closer together to improve the connection, and ensure there are no obstructions (objects, metals, walls, or people) between the earbuds and the Bluetooth device.
What to do after putting my TCL Headphones back in the charging case, I find they are still connected to my device?
To disconnect your TCL earbuds from your device after putting them back in the charging case, close the lid of the charging case.
Why can't I control music functions with my TCL Headphones?
If you are having trouble controlling music functions on your device with your TCL earbuds, ensure that the Bluetooth audio source supports audio video remote control profile (AVRCP). Some music or video player apps may not support AVRCP. Test with other apps and, if the issue persists, try reconnecting the earbuds.
Guide for pairing your Bluetooth device with the earbuds for initial use.
Explains how to control music playback using earbud touch controls.
Details on how to answer, end, or reject calls using earbud touch controls.
Warning about potential hearing damage from listening at high volumes.
Information on potential interference with medical devices due to magnets.
Warning that the device may pose a choking hazard to small children.
Common issues like powering on, powering off, and battery life differences.
Solutions for audio output issues, no sound, or poor audio quality.
Resolving sound lags, call audio problems, and playback issues.
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