What to do if I can't hear audio from one of my TCL Headphones?
If you can't hear audio from one of your TCL earbuds, place both earbuds in the charging case, ensuring that both the earbuds and the case are sufficiently charged. Then, take the earbuds out and try again. If the problem continues, consider resetting the earbuds.
What to do if I can't pair my TCL Headphones?
If you can't pair your TCL earbuds with your device, make sure you have turned off the Bluetooth function of all previously paired devices. Remove your earbuds from the pairing list on your device. Then, follow the pairing steps in the user manual.
Why can't I find my TCL Headphones on the pairing list?
If you can't find your TCL earbuds on your device's pairing list for the first-time connection, ensure your earbuds are not connected to another device. Check if the earbuds are in pairing mode (the LED flashes blue). Turn off and then on the Bluetooth function of your device. Enable the searching function on your device again.
Why is music playing through the device speaker instead of my TCL Headphones?
If the music plays through your device speaker instead of your TCL earbuds, first, check whether your earbuds are properly connected to your device. Also, verify that you have selected the earbuds as the default playback device in your device's settings.
Why is the audio quality poor with crackling noise on my TCL Headphones?
To fix poor audio quality and crackling noise in your TCL earbuds, first, ensure that your connected device is nearby and there are no obstructions causing wireless interference between the earbuds and your device. Try reconnecting the earbuds. Also, verify that your device supports both hands-free profile (HFP) and advanced audio distribution profile (A2DP). If you are using game apps with chatting function, quit or restart the app to avoid forcing the earbuds into HFP mode, which has poorer audio quality than A2DP mode.
How to fix TCL Headphones that won't turn on?
If you can't turn on your TCL earbuds, it's likely that they don't have enough battery power. Charge your earbuds to resolve this issue.
How to turn on noise canceling on TCL Headphones?
To enable or disable the noise cancellation feature on your TCL earbuds, press and hold both earbuds simultaneously for 3 seconds. You will hear a prompt tone indicating the switch between Noise cancellation, Transparency, and OFF modes.
Why is the noise canceling not working on my TCL Headphones?
If the noise canceling function on your TCL earbuds isn't working well, enable it by pressing and holding both earbuds simultaneously for 3 seconds. Ensure the ear tips fit properly and create a good seal with your ear canal. Clean the sound openings (microphone and speaker) with a dry, soft cloth to remove any debris.
Why can't I hear the caller when using my TCL Headphones?
If, during a call using your TCL earbuds, you can't hear the caller's voice, some smartphones may default to receiving calls on the phone instead of the earbuds. You may need to manually switch the call to your earbuds through your smartphone's settings. Additionally, increase the volume on your earbuds and adjust the volume on your connected Bluetooth device.
Why can't I control music functions with my TCL Headphones?
If you are having trouble controlling music functions on your device with your TCL earbuds, ensure that the Bluetooth audio source supports audio video remote control profile (AVRCP). Some music or video player apps may not support AVRCP. Test with other apps and, if the issue persists, try reconnecting the earbuds.
Guide for pairing your Bluetooth device with the earbuds for initial use.
Explains how to control music playback using earbud touch controls.
Details on how to answer, end, or reject calls using earbud touch controls.
Warning about potential hearing damage from listening at high volumes.
Information on potential interference with medical devices due to magnets.
Warning that the device may pose a choking hazard to small children.
Common issues like powering on, powering off, and battery life differences.
Solutions for audio output issues, no sound, or poor audio quality.
Resolving sound lags, call audio problems, and playback issues.
The TCL MOVEAUDIO Neo are wireless earbuds designed for an immersive audio experience, offering high-quality sound for music and phone calls. These earbuds are accompanied by a charging case, a USB Type-C cable, earplugs, a quick start guide, and a warranty card, ensuring a complete package for the user.
The primary function of the TCL MOVEAUDIO Neo is to provide wireless audio playback and hands-free calling. They connect to your device via Bluetooth, allowing you to enjoy music and manage calls without being tethered by wires. The earbuds feature touch control areas, enabling intuitive operation for various functions.
A key feature of these earbuds is Active Noise Cancellation (ANC), which reduces external sounds, allowing for an undisturbed listening experience. In addition to ANC, they offer a Transparency mode, which allows external sounds to pass through, keeping you aware of your surroundings. An OFF mode is also available to disable both ANC and Transparency.
For calls, the earbuds include a mute microphone function, providing privacy when needed. They also support voice assistant integration, allowing users to activate Siri® or Google Assistant™ on their smartphone for voice commands. A low latency mode is available to synchronize sound and visuals, enhancing the experience for videos and games on supported devices.
The charging case serves as both a storage unit and a portable charger for the earbuds. It features a case LED indicator that displays the charging and communication status of both the earbuds and the case itself. The earbuds also have their own LED indicators to show their individual status.
To begin using the TCL MOVEAUDIO Neo, the earbuds must first be activated. This involves placing them in the open charging case for at least 5 seconds, after which the earbud LED indicators will flash blue. Closing and then reopening the case completes the activation process. If activation fails, charging the earbuds and repeating the process is recommended.
For optimal comfort and sound quality, users can replace the ear tips. The manual provides instructions on how to remove and attach new ear tips, ensuring a secure and comfortable fit in the ear canal. Proper wearing of the earphones is also emphasized, with instructions to twist them into the correct position for a snug fit.
Pairing the earbuds with a Bluetooth device is a straightforward process. After opening the charging case and keeping it near the device, the earbud LED indicators will flash blue. Users then unlock their device, turn on Bluetooth, and select "TCL MOVEAUDIO Neo" from the list of available devices to establish a connection. The earbuds automatically enter pairing mode when opened for the first time or after a reset. If pairing isn't established within 3 minutes, the pairing mode will be canceled, and the earbuds will turn off.
Once paired, the earbuds will automatically reconnect to the last paired device when taken out of the charging case, provided the device's Bluetooth is on and within range. Disconnecting can be done by placing both earbuds back in the charging case and closing the lid, or by turning off the Bluetooth function on the device.
Playback controls for music are managed by tapping the right earbud. A double tap plays or pauses music, a 2-second press and hold on the right earbud skips to the next song, and the same action on the left earbud goes to the previous song. Triple tapping the right earbud switches between four preset EQ modes: Music, Bass, Podcast, and Treble, with Music mode being the default.
Call management is also intuitive. A double tap on either earbud answers or ends a call, while a 2-second press and hold rejects an incoming call. During a call, a 2-second press and hold on either earbud mutes or unmutes the microphone.
Activating the low latency mode involves touching and holding the right earbud for 5 seconds. For voice assistant activation, a triple tap on the left earbud will prompt Siri® or Google Assistant™.
Switching between ANC, Transparency, and OFF modes is achieved by pressing and holding both earbuds simultaneously for 3 seconds. A prompt tone will indicate the mode change.
Regular maintenance is crucial for the longevity and performance of the TCL MOVEAUDIO Neo. The manual advises handling the earbuds and case with care, as they contain sensitive electronic components and batteries that can be damaged by drops, burns, punctures, crushing, disassembly, excessive heat, or liquids.
Cleaning the device regularly with a dry and soft cloth is recommended. It's important not to use liquids or cleaning products. Before cleaning, users should remove the earbuds from the case and disconnect the USB cable from both the case and the computer or power adapter.
Charging the charging case is done by connecting it to a computer or a compatible USB adapter using the supplied USB Type-C cable. The LED indicator flashes orange during charging and green when fully charged. It takes approximately 2 hours to fully charge the case. Only the supplied USB charging cable should be used to prevent product damage. The charging environment should be well-ventilated.
To charge the earbuds, they should be placed in the charging case, and the lid closed. The case LED indicator will flash green for 3 seconds when charging begins. It's important not to insert wet or dirty earbuds into the charging case to ensure optimal results.
Checking the battery status of the charging case involves opening or closing the case. The LED indicator will show orange for 3 seconds if the battery power is less than 20%, and green for 3 seconds if it's 20% or more. For the earbuds, a low battery prompt will be heard when their charge drops below 10%, indicating they need to be placed in the case for charging.
If connection or pairing issues arise, restarting the earbuds can help. This involves placing both earbuds in the charging case, closing the case, waiting for more than 2 minutes, and then taking them out. The pairing information is retained after a restart.
For more persistent issues, resetting the earbuds to factory settings is an option. This is done by placing the earbuds in the open charging case and pressing and holding either earbud for 8 seconds. The earbud LED indicators will flash blue, stay on for 5 seconds, and then turn off, signaling a complete reset. This action deletes all pairing information, and the earbuds will automatically enter pairing mode afterward.
The manual also provides troubleshooting tips for various problems, including issues with powering on, charging, battery life discrepancies, connection problems (such as inability to pair or frequent disconnections), and audio problems (like no sound from one earbud, sound lags, music playing through the device speaker, poor audio quality, or issues with call audio). These tips guide users through checks like ensuring Bluetooth is enabled, checking connection range, removing earbuds from pairing lists, and resetting the device. For noise canceling function issues, it suggests checking if the function is enabled, ensuring proper ear tip fit and seal, and cleaning sound openings.
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