Why won't my TCL Headphones connect automatically?
If your TCL earbuds can't connect to your device automatically, make sure the Bluetooth function of your device is enabled before using your earbuds.
What to do after putting my TCL Headphones back in the charging case, I find they are still connected to my device?
To disconnect your TCL earbuds from your device after putting them back in the charging case, close the lid of the charging case.
Why can't others hear me when I speak over a call using my TCL Headphones?
During a call using your TCL earbuds, if others can't hear you, check your smartphone to ensure the voice is being transmitted through the earbuds. Also, speak closer to the earbud.
Why is there a sound delay on my TCL Headphones?
If the sound output on your TCL earbuds doesn't match what’s happening on the connected device's screen, you might be experiencing sound lags when playing videos or games. To minimize delay, move the devices closer together to improve the connection, and ensure there are no obstructions (objects, metals, walls, or people) between the earbuds and the Bluetooth device.
Why do I keep hearing 'The Google Assistant is not connected' on my TCL Headphones?
For Android users experiencing this issue with TCL Headphones: Install Google Assistant on your device. If already installed, ensure you've set up Google Assistant for your earbuds by connecting the earbuds to your device, opening the Google Assistant app, tapping 'Finish headphones setup,' and following the on-screen instructions. For iOS users: Connect your earbuds to the device, install and open the Google Assistant app, tap the snapshot icon on the left, enable Google Assistant to access Bluetooth, tap 'Finish headphones setup,' and follow the on-screen instructions.
How to turn off TCL TW241 Headphone earbuds and charging case?
You cannot manually power off the TCL earbuds or the charging case. When not in use, place the earbuds in the charging case and close it. The earbuds will enter standby mode to conserve battery. Regularly charging the charging case is recommended.
Guide for pairing your Bluetooth device with the earbuds for initial use.
Explains how to control music playback using earbud touch controls.
Details on how to answer, end, or reject calls using earbud touch controls.
Warning about potential hearing damage from listening at high volumes.
Information on potential interference with medical devices due to magnets.
Warning that the device may pose a choking hazard to small children.
Common issues like powering on, powering off, and battery life differences.
Solutions for audio output issues, no sound, or poor audio quality.
Resolving sound lags, call audio problems, and playback issues.
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