Why won't my TCL Headphones connect automatically?
If your TCL earbuds can't connect to your device automatically, make sure the Bluetooth function of your device is enabled before using your earbuds.
What to do after putting my TCL Headphones back in the charging case, I find they are still connected to my device?
To disconnect your TCL earbuds from your device after putting them back in the charging case, close the lid of the charging case.
Why can't others hear me when I speak over a call using my TCL Headphones?
During a call using your TCL earbuds, if others can't hear you, check your smartphone to ensure the voice is being transmitted through the earbuds. Also, speak closer to the earbud.
Why is there a sound delay on my TCL Headphones?
If the sound output on your TCL earbuds doesn't match what’s happening on the connected device's screen, you might be experiencing sound lags when playing videos or games. To minimize delay, move the devices closer together to improve the connection, and ensure there are no obstructions (objects, metals, walls, or people) between the earbuds and the Bluetooth device.
Why do I keep hearing 'The Google Assistant is not connected' on my TCL Headphones?
For Android users experiencing this issue with TCL Headphones: Install Google Assistant on your device. If already installed, ensure you've set up Google Assistant for your earbuds by connecting the earbuds to your device, opening the Google Assistant app, tapping 'Finish headphones setup,' and following the on-screen instructions. For iOS users: Connect your earbuds to the device, install and open the Google Assistant app, tap the snapshot icon on the left, enable Google Assistant to access Bluetooth, tap 'Finish headphones setup,' and follow the on-screen instructions.
How to turn off TCL MOVEAUDIO Neo earbuds and charging case?
You cannot manually power off the TCL earbuds or the charging case. When not in use, place the earbuds in the charging case and close it. The earbuds will enter standby mode to conserve battery. Regularly charging the charging case is recommended.
General| Type | In-ear |
|---|---|
| Connectivity | Wireless |
| Bluetooth Version | 5.0 |
| Driver Size | 6 mm |
| Frequency Response | 20 Hz - 20 kHz |
| Sensitivity | 95 dB |
| Battery Life | Up to 5 hours (earbuds), Up to 20 hours (with charging case) |
| Charging Time | 1.5 hours |
| Water Resistance | IPX4 |
Lists the included items in the package.
Provides a general overview of the product's components.
Guide on how to activate the earbuds for the first time.
Instructions for replacing the ear tips for a better fit.
Steps on how to properly wear the earphones for optimal comfort and sound.
Instructions on how to charge the charging case using a USB cable.
Instructions on how to charge the earbuds within the charging case.
How to check the battery level of the charging case using LED indicators.
Step-by-step guide to pair the earbuds with a new Bluetooth device.
Methods to disconnect the earbuds from a connected Bluetooth device.
How the earbuds automatically reconnect to previously paired devices.
Steps to restart the earbuds to resolve connection or pairing issues.
Instructions to reset the earbuds to factory settings to fix persistent problems.
Controls for music playback, including play/pause, next/previous song, and EQ modes.
How to manage phone calls, including answering, ending, and rejecting calls.
How to enable low latency mode for synchronized audio and visuals.
Instructions on activating Siri or Google Assistant using the earbuds.
How to switch between ANC, Transparency, and OFF modes for noise control.
Guidelines for handling the earbuds and charging case carefully to prevent damage.
Warning about listening at high volumes and potential hearing damage.
Information on potential interference with medical devices due to magnets.
Warning about the choking hazard for small children.
EU declaration of conformity for radio equipment.
FCC rules and statements regarding device compliance and interference.
Statement on FCC radiation exposure limits for the transmitter.
Compliance statements for Canada, including RSS standards.
Information on California's battery charger efficiency standards.
Guidelines for proper disposal and recycling of the product.
Common issues and solutions related to general device operation.
Solutions for issues encountered when pairing or connecting the earbuds.
Solutions for common audio playback and quality issues.
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