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9. FAQs
Q1: When adding device by LAN or serial number, it warns “device is not
online” or “device is not registered”
A1: Make sure the internet connection which the device is using could access
to internet normally. Check if the router has opened the DHCP function. If you
have changed the network parameters of the device manually, we suggest to
enable DHCP or restore the device to factory settings.
Q2: The device is online and also there is motion happening in surveillance
area, but why not receiving alarm information on mobile phone?
A2.1: Make sure that the device IP from APP is running on the mobile, and
motion detection function has been enabled.
A2.2: If you use Apple device, open the “message notification” function on the
iOS operation system, and then you go to Securitiy Premium APP.
Q3: Why it reports “memory card fault” when insert the MicroSD card?
A3: The MicroSD card appears some damage, the device couldn't read and
write as usual, which needs to reformat by computer before using. Format
64-128GB on PC to exFAT if possible.
Q4: Why the playback is intermittent?
A4: Due the limited use life of the MicroSD cards, the video will largely reduce
the MicroSD card life, when the device detects the moving images, the
intermittent condition could save storage space and prolong the MicroSD card
life.
Q5: How long does the fully charged battery of the monitor work?
A5: Generally it can reach 1-2 hours.
Q6: Does the set support voice intercom, how to talk?
A6: Support voice intercom, select the intercom IPC channel, zoom in, click
the intercom icon, long press the icon to speak, the intercom function can be
realized; when released, the speech ends.
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