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For your new HNG to operate successfully with your existing ADSL
broadband service until you change over to the NBN, you will need to
re-establish your current ADSL broadband service on the HNG using
your existing user ID and password details. If you need assistance,
please contact your service provider.
In most cases an NBN technician will not need access to your
premises in order to connect you to the NBN. If access is required,
then your service provider will contact you to arrange a suitable time.
Once connected to the NBN, your new home phone or broadband
service will be delivered directly from the HNG. This means the
existing internal home wiring connected to your phone wall sockets
(telephone outlets) may no longer deliver a working phone service.
For your NBN home phone or broadband service to work properly,
the NBN connection from your home’s main telephone socket needs
to be directly connected only to the HNG, with all other cabling and
existing devices disconnected.
If required, a qualified licensed cable installer or electrician
can carry out any changes required to your internal home
cabling and reconnect your existing devices to the HNG.
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