2. ESD PROTECTION
Carlcare requires that service points have sufficient ESD protection (against static
electricity) when servicing the phone.
Any product of which the covers are removed must be handled with ESD protection.
The SIM card can be replaced without ESD protection if the product is otherwise
ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be
damaged by static electricity discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping
and handling outside any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components
must be done under ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD
Protected Area.
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