TROUBLE SHOOTING
Status light is off:
Switch power on and wait 30 seconds.
Make sure the battery backup cable is connected properly to the central unit.
Make sure the central unit’s power switch is ON.
Status light is on (does not blink) and a phone call does not get connected to the unit:
Check whether the PIN code request is enabled. Disable the PIN code request by placing the
SIM card in your own mobile phone (consult mobile phone’s manuals for further help).
Make sure the GSM connection is opened by the operator. Place the SIM card in your own
mobile phone and make a test call.
Make sure the SIM card is pushed in the SIM card slot properly. Be careful when doing this.
Check the GSM signal strength in the area.
Make sure you called the right number.
HouseControl closes the call immediately without an answer:
Make sure the caller’s phone number is stored in the unit’s phone directory.
If the caller’s phone number is hidden, HouseControl will not know who is calling.
HouseControl receives commands but does not reply to them:
Set the unit in programming mode by opening its cover. Add user’s phone number in the
phone directory. HouseControl accepts commands only from those phone numbers that have
been listed in the unit’s phone directory.
The number for the SMS Center may be missing from the SIM card. See command SMSC.
The unit has reached the maximum number of messages it is allowed to send in 24 hours.
Wait max 24h or restart the unit from the power switch. Notice that you need to reschedule
the report after restart.
HouseControl does not send text messages or make phone calls:
Make sure the alarm is enabled in the operating mode currently in use.
Make sure your number is stored in the unit’s phone directory (locations 1 - 5).
HouseControl makes only a phone call when it should also send a text message:
Set your operator’s SMS Center number with command SMSC.
Alarm is sent every time monitoring is switched on:
Make sure the wires of the alarming sensor are connected properly.
Make sure the inputs that are not used are shorted out (see Installation Manual).
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