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When a red cross and “Disconnected” are shown between the Internet and My Router, and Dial-
up connection succeeded but the internet is inaccessible. Please contact your ISP. is shown on the
page, contact your ISP for the problem.
When a red cross and “Disconnected” are shown between the Internet and My Router, and The
router has obtained a valid IP address but cannot access the Internet. Please try the solutions
below one by one. is shown as below, follow the instructions on the page to solve the problem.