Frame code
The frame code, which is in the form of a QR code, can be found near the bottom
bracket at the bottom of the frame down tube. You can scan the QR code with
your phone to see the 15-digit frame code. You can use the frame code to purchase
insurance. Please provide your frame code information when contacting us for
consultations.
This product has passed the relevant certification of EN15194-2017 electrically
powered assisted cycles regulations.
All original components are covered by warranty for a period of two years from the
date of delivery.
Claims under this warranty must be made directly to TENWAYS and proof of
purchase is required.
The warranty applies to original owners and is transferable to further owners.
The warranty does not cover:
Warranty
QR code
i. An incorrect assembly or installation of the product by the user.
ii. An improper or negligent use, operation, or transformation of the product.
iii. A maintenance contrary to the maintenance instructions of the product (e.g., lack of
maintenance of the brakes).
iv. Normal wear and tear.
v. Defects inherent to the normal useful life or service life of the product.
vi. Damages or defects due to accidents.
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