Tesla MODEL Y - Page 215

(CC_a012)Charging stoppedHigh
temperature detected by Wall
Connector
High temperature detected by Wall Connector
alerts indicate the building connection to the
Wall Connector is getting too warm, so
charging has stopped to protect the wiring
and Wall Connector.
This is not typically an issue with your vehicle
or your Wall Connector, but rather an issue
with the building wiring. This may be caused
by a loose building wiring connection to the
Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge operation, contact an
electrician to inspect the building wiring
connection to the Wall Connector. They should
make sure that all wires are properly
connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be
found here.
(CC_a041)Charging speed
reducedHigh temperature detected
by Wall Connector
High temperature detected by Wall Connector
alerts indicate the building connection to the
Wall Connector is getting too warm, so
charging has been slowed to protect the
wiring and Wall Connector.
This is not typically an issue with your vehicle
or your Wall Connector, but rather an issue
with the building wiring. This may be caused
by a loose building wiring connection to the
Wall Connector and can be fixed quickly by an
electrician.
To regain normal charge speed, contact an
electrician to inspect the building wiring
connection to the Wall Connector. They should
make sure that all wires are properly
connected and torqued according to the
installation guide for the Wall Connector.
Wall Connector installation guides can be
found here.
(CP_a004)Charging equipment
faultTry dierent charging
equipment
The charge port is unable to detect whether a
charge cable is inserted or the type of charge
cable connected.
If this alert appears while a charge cable
is
connected, it should be determined whether
the issue is caused by the charging equipment
or the vehicle. Try charging the vehicle using
dierent external charging equipment (charge
cable, charging station, charging stall, etc.).
• If the vehicle begins charging, the issue
was likely with the equipment.
• If the vehicle still does not charge, the
issue may be with the vehicle.
If this alert appears while a charge cable is not
connected or if the issue is suspected to be
with the vehicle, inspect the charge port inlet
and the charge cable connector for any
obstructions (use a flashlight as necessary).
Debris, moisture, and/or foreign objects
present in the charge port inlet or the charge
cable connector can prevent the charge port
from properly detecting charge cables. If any
obstruction is found:
1. Remove the debris / foreign object or dry
any moisture.
2. Try re-inserting the cable into the charge
port. Charging should now be possible.
Service should only be scheduled if any of the
following conditions are present:
• This alert has appeared / remains present
and the vehicle has been unable to charge
with multiple, dierent charging
equipment.
• This alert has appeared / remains present
without any charging equipment
connected after any charge port inlet
obstruction has been removed or no
obstruction was found.
For more information on charging, see
Charging Instructions on page 159.
(CP_a046)Unable to chargeCheck
charging equipment
The charge port is unable to detect whether a
charge cable is inserted or the type of charge
cable connected.
If this alert appears while a charge cable is
connected, it should be determined whether
the issue is caused by the charging equipment
or the vehicle. Try charging the vehicle using
dierent external charging equipment (charge
cable, charging station, charging stall, etc.).
• If the vehicle begins charging, the issue
was likely with the equipment.
• If the vehicle still does not charge, the
issue may be with the vehicle.
Troubleshooting Alerts
214 Model Y Owner's Manual