If this alert appears while a charge cable is not
connected or if the issue is suspected to be
with the vehicle, inspect the charge port inlet
and the charge cable connector for any
obstructions (use a flashlight as necessary).
Debris, moisture, and/or foreign objects
present in the charge port inlet or the charge
cable connector can prevent the charge port
from properly detecting charge cables. If any
obstruction is found:
1. Remove the debris / foreign object or dry
any moisture.
2. Try re-inserting the cable into the charge
port. Charging should now be possible.
Service should only be scheduled if any of the
following conditions are present:
• This alert has appeared / remains present
and the vehicle has been unable to charge
with multiple, dierent charging
equipment.
• This alert has appeared / remains present
without any charging equipment
connected after any charge port inlet
obstruction has been removed or no
obstruction was found.
For more information on charging, see
Charging Instructions on page 159.
(CP_a054)Charge port latch not
engagedFully insert charge cable or
check for obstruction
The charge port latch is unable to latch the
charge cable in the charge port inlet. If the
latch is not engaged, AC charging (for
example, charging with a Tesla Mobile
Connector or Wall Connector) will be limited
to 16A and DC Fast Charging / Supercharging
will be unavailable.
The charge port light will pulse amber if this
alert appears during AC charging and will be
solid amber if this alert appears when
attempting to DC Fast Charge / Supercharge.
Try re-inserting the charge cable fully into the
charge port inlet.
• If the vehicle begins charging and the
charge port light pulses green, the charge
cable may not have been fully inserted.
The latch may not have engaged during
previous attempts, because the cable was
not fully inserted, even though it may have
appeared to be. AC charging should no
longer be limited and DC Fast Charging /
Supercharging should be possible.
• If charging is still limited or the vehicle
does NOT charge, inspect the charge port
inlet and the charge cable connector for
any obstructions (use flashlight as
necessary). Debris, and/or foreign objects
present in the charge port inlet or the
charge cable connector can prevent the
charge cable from being fully inserted and
the charge port latch from engaging. If
any obstruction is found:
1. Remove the debris / foreign object.
2. Try re-inserting the cable into the
inlet. AC charging should no longer be
limited and DC Fast Charging /
Supercharging should be possible.
Service should only be scheduled if any of the
following conditions are present:
• This alert has appeared / remains present
when the charge cable is confirmed to be
fully inserted during charging.
• This alert has appeared / remains present
during charging after any inlet or
connector obstruction has been removed
or no obstruction was found.
For more information on charging, see
Charging Instructions on page 159.
(CP_a055)AC charging
interruptedCheck power source or
charging equipment
Charging stopped because communication
between the vehicle and the external charging
equipment was interrupted.
Confirm whether the external charging
equipment is powered by looking for any
status lights, displays, or other indicators on
the equipment.
If the equipment is not powered, try to restore
the external charging equipment’s power
source.
• If attempting to charge at a public station
and power is unable to be restored,
contact the station operator.
• If attempting to charge at a private station
(for example: charging at home) and
power is unable to be restored, contact an
electrician.
If the equipment is powered, try charging the
vehicle using dierent external charging
equipment.
• If the vehicle begins charging, the issue
was likely with the equipment.
Troubleshooting Alerts
Consumer Information 215
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