14
Safety devices will keep monitoring the operation status of appliance. If a fault occurs, a fault code will
be displayed on the temperature display. Please quote the code displayed when contacting customer
service.
In general cases, fault may be eliminated by turning off and then turning on the hot water tap again. If
the fault cannot be eliminated, try to turn off the power supply and wait for 10 seconds before turning on
the appliance again. If the fault still persists, please contact Towngas Customer Service Hotline on
2880 6988.
In cold and humid weather, cloudy mist may occasionally emerge from the flue terminal. The white mist
is the condensate of water vapour in flue gases. This is a normal phenomenon.
Fault Reasons of Failure Remedy
02 60 minutes auto stop Close the hot water tap and re-open it.
10 Abnormal air supply and flue exhaust Please contact customer service.
11 Ignition failure
After turning off the remote control, check the gas
meter valve and/or gas supply valve of appliance is
fully turned on. Confirm the gas supply is normal
without suspension. Turn on remote control again
after confirmation. Turn on and then turn off the hot
water tap for several times. Wait for 10 seconds
each time. If the fault still persists, please contact
customer service.
12 Flame failure device activated Please contact customer service.
14
Remaining flame safety device or heat
exchanger overheat protection device
activated
Please contact customer service.
16 Over boiling protection device activated Please contact customer service.
19 Problem with earth connection Please contact customer service.
32 Outgoing water temperature sensor faulty Please contact customer service.
52 Problem with gas valve Please contact customer service.
61 Problem with combustion fan Please contact customer service.
65 Problem with water flow sensing device Please contact customer service.
70 Problem with operating controls Please contact customer service.
71 Problem with operating controls Please contact customer service.
72 Problem with operating controls Please contact customer service.
Maintenance
Trouble Shooting
(1) Never use solvents to clean the body of appliance. Please wipe the surface with a soft damp cloth,
then dry with a soft cloth.
(2) Remote control has waterproof design. However, avoid spraying water onto the remote control.
(3) If the water flow at shower head is reduced, the holes of shower head may be blocked. It should be
checked and cleaned.
(4) It is necessary for the appliance to be inspected and maintained regularly so that it can be used
safely and efficiently.
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