67
Warranty
Thermal Care warrants its equipment to be free from defects in material and workmanship when used under recommended operating
conditions.
Thermal Care's obligation is limited to repair (i.e. rewind a motor) or replacement (not adjustment or maintenance), F.O.B. the factory
of any parts supplied by Thermal Care within a period as shown below from the date of shipment to the original purchaser.
Model Parts Labor
1
SQ, LQ, NQ 18 months 12 months
EQ 12 months 12 months
EQR, LQR, SQR, NQR(remote condensers) 12 months 12 months
2
TCW, TSW, MXW, 12 months 12 months
TCR, TSR, MXR (remote condensers) 12 months 12 months
2
Optional Compressor Warranty 5 years
Chilled Water Systems See note
3
12 months
4
FT or FC Tower Systems See note
3
12 months
4
FT Cooling Tower 12 months (10 years - shell)
FC Cooling Tower 5 years (10 years - shell)
RA, RB, RQ (See Warranty Sheet - Form 1-415.7 or 1-416.2)
All other products 12 months
1
Continental U.S.A., Canada, and Puerto Rico only.
2
Refrigerant and any labor associated with its evacuation or replacement are not covered for remote condenser systems.
3
See individual product listing for parts warranty coverage.
4
The labor warranty covers all equipment purchased at the same time consisting of a minimum of at least one pumping system and
one cooling tower and/or chiller.
This warranty does not cover the cost of labor during overtime hours (after normal working hours or during weekends and holidays).
Any cost differential for overtime labor will be the responsibility of the customer. Thermal Care is not responsible for any sales, use,
excise or other applicable taxes associated with the replacement of parts under this warranty. This warranty will be voided when, in
Thermal Care's opinion, the equipment and/or system has been subject to misuse, negligence or operation in excess of recommended
limits, including freezing, or has been altered, and/or repaired without express factory authorization. If equipment is installed in hostile
environments, unless such conditions were specified at the time of purchase; or the serial number has been removed or defaced, this
warranty shall not apply. All labor warranty coverage provided by the Seller is based on normal ground mounted equipment with
proper clearance and equipment access. The Buyer is responsible for any additional costs associated with special rigging or access
platforms required to perform the warranty work and/or any additional labor cost associated with delays caused by the Buyer which
prevent the Seller's service technician from performing their repair work in a proper timely manner. This warranty is not transferable.
Under no circumstances shall Thermal Care be liable for loss of prospective or speculative profits, or special, indirect, incidental or
consequential damages.
Thermal Care must authorize all warranty service prior to work being performed and have a Thermal Care purchase order issued. All
defective parts become the property of Thermal Care and must be returned as advised by Thermal Care.
Thermal Care neither assumes, nor authorizes any person to assume for it, any liability not expressed in this warranty. There is an
implied warranty of merchantability and of fitness for that particular purpose; all other implied warranties, and any liability not based
upon contract are hereby disclaimed and excluded by this warranty. This warranty is part of the standard conditions and terms of sale
of Thermal Care.
7720 N. Lehigh Avenue
Niles, Illinois 60714-3491
Phone: (847) 966-2260
(888) 828-7387
Fax: (847) 966-9358
Email: info@thermalcare.com
www.thermalcare.com
Customer Service
Phone: (847) 966-2636
Fax: (847) 966-2906
Form 1-410.13
Effective 9/15/11
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