Thermo Scientific BRAHMS KRYPTOR compact PLUS - Page 36

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S KRYPTOR compact PLUS User Manual (Version R08en) Page 27 of 30
FLAG NO. RESULT WINDOW MESSAGE WHAT TO DO
19 “System Warning: Heated Tip
Out of Range”
• Prime the system to remove bubbles.
• If the problem persists, call the Hot Line.
20 “System Error: Interrupted”
• Reboot the system.
• If the problem persists, call the Hot Line.
21 “System Warning: Not Performed”
• Start testing or delete it from the work list.
24 “Check Results”
• The software is working properly. If the “Flag report” option in the combined
analytes is checked, any flag on the individual tests A1 and A2 generates a “Check
results” message on the combined result which makes it only acceptable manually.
25 “Math Error”
• Call the Hot Line.
26 “Reflex Test Launched”
• It is not a problem, this is an information only.
29 “Clot detected or insufficient
sample volume”
Message occurs when a clot is detected too close to sample’s zmax.
The current test will be flagged in red.
• Clean the tip (fish line, Secure tip cleaning from the monthly maintenance).
• Check the sample and relaunch the test.
• If the trouble persists, call the Hot Line.
30 “Data Error: Unknown Error”
• Call the Hot Line.
31 “Data Error: Ratio”
• Call the Hot Line.
32 “Data Error: Response”
• Call the Hot Line.
33 “Data Warning: Abnormal”
• Prime the system to remove bubbles.
• Check the samples for bubbles.
• Check sample and reaction plate for dust.
• Check if there are any bubbles in the reaction plate.
• If the problem persists, call the Hot Line.
34 “Data Warning: Out of Range”
• Automatic dilution is started depending on the Preferences configuration in the
Administration menu.
35 “Data Warning: Detection Limit”
• Result lower than the lowest detectable concentration.
36 “Data Error: Above max. Range”
• Relaunch the test manually with a small dilution factor (1/2 or 1/5).
38 “Data Warning: Calibrator Warning”
• Start a calibration not later than the following day.
39 “Data Warning: Below Normal”
• Information that sample is below the cut off.
40 “Data Warning: Above Normal”
• Information that sample is above the cut off.
42 “Concentration not Consistent
with Dilution Used”
• Relaunch the test with another dilution. Use a lower dilution factor.
43 “Sample Pipetting Problem -
Check Sample”
• Check the sample for bubbles or foam and relaunch the test.
44 “Data Warning: Abnormal Kinetics”
• Prime the system and relaunch the test.
• Check the samples for bubbles.
• Check sample and reaction plate for dust.
• Check if there are any bubbles in the reaction plate.
• If the problem persists, call the Hot Line.
45 “_Data Warning: Second Response
Used”
• Information only when logon as Service.
46 “_Data Warning: Short Lived
Fluorescence”
• Information only when logon as Service.
48 “Data Warning: Control out of
2 SD range”
• Repeat measurement with a new aliquot of the control.
• Recalibrate the reagent.
• Use a fresh reagent box and reconstitute a fresh control vial.
51 “Inconsistent incubation time”
• Check in the result list the time of “end of test” and “start of test”. If the real
incubation time = theoretical incubation time + <4 minutes => the result can be
accepted. If not check if system is disconnected.
• Close the KRYPTOR compact PLUS program or restart the computer.
52 “System Error: Missed flashes”
• Call the Hot Line.
69 “Pre-incubating”
• Preincubation test, awaiting Phase II incubation.
70 “System Error: Pre-incubation has
failed”
• Pipetting problem during the Phase II.
• Reconstitution is required during the pre-incubation.
• No reagent unit on board at the end of the pre-incubation.
• The carrousel hood stills open at the end of the pre-incubation.
• Kit discrepancy because the diluent is empty (Insufficient reagent volume).