Thermo Scientific BRAHMS KRYPTOR compact PLUS - Troubleshooting Guide; Result Window Messages

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S KRYPTOR compact PLUS User Manual (Version R08en) Page 26 of 30
Troubleshooting Guide
Result Window Messages
FLAG NO. RESULT WINDOW MESSAGE WHAT TO DO
0 “System Warning: Low Laser Power”
• Call the Hot Line
1 “System Error: Reaction Plate position”
• Request a reader initialization in Daily Maintenance or restart the system
completely.
• Unload the reaction plate, check that the reaction plate was correctly
loaded and load a new reaction plate.
• If the problem persists, call the Hot Line.
2 “System Warning: Reagent Cooler out
of Range”
• Adjust the room temperature within the specification (between 18 - 30°C).
• Check if a reagent cassette fan is out of order.
• If the problem persists, call the Hot Line.
3 “System Warning: Incubator Out
of Range”
• Stop the B
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S KRYPTOR compact PLUS and wait a few minutes
before switching on the instrument.
• Adjust the room temperature within the specification (between 18 - 30°C).
• If the problem persists, call the Hot Line.
4 “System Error: Missed Reading”
• Call the Hot Line.
6 “Error: Insufficient Sample Volume”
Check if the trouble occurs on one or several samples tubes, cup or
calibrator vials.
If it concerns one tube:
• check the liquid level in the sample cup, the sample tube or the calibrator vial.
• check the tube positioning in the carrousel.
If it concerns several tubes:
• Call the Hot Line.
7 “System Error: Insufficient Reagent
Volume”
• Check the liquid level in reagent bottles.
• Call the Hot Line.
9 “System Warning: Late T0/TM”
• If the problem occurs more than once in a series, shut down, and then
restart the instrument after 1 or 2 minutes. If the problem persists,
call the Hot Line.
• If the problem occurs sporadically while a significant work list is loaded
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S KRYPTOR compact PLUS, the problem is not relevant.
It is then advisable to relaunch the sample displaying this message.
11 “System Warning: Late TE”
• If the problem occurs more than once in a series, shut down, and then
restart the instrument after 1 or 2 minutes. If the problem persists, launch
an intervention. If the problem persists, call the Hot Line.
• If the problem occurs sporadically while a significant work list is loaded
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S KRYPTOR compact PLUS, the problem is not relevant.
It is then advisable to relaunch the sample displaying this message.
12 “System Error: Pipetting”
• Check obstacle in the path (Cap on sample tube…).
Remark: In that case, the carousel hood is open and the run is interrupted.
• Check the liquid level in vial.
Remark: In that case, test is in pending status. If following popup appears
<Error: tip level sense baseline. Contact technical support>, the carousel
hood is open and the run is interrupted.
13 “System Error: Clot Detected”
• Clean the tip (fish line, Secure tip cleaning from the monthly maintenance).
• Check the sample and relaunch the test.
• If the trouble persists, call the Hot Line.
14 “System Error: Pipetting in Sample area”
• Check obstacle in the path (Cap…).
• Check the sample tube positioning.
15 “System Error: Pipetting in Dilution area”
• Check the dilution plate positioning.
16 “System Error: Pipetting in Reagent area”
• Check obstacle in the path (reagent area lid, aluminium foil…).
• Check the reagent kit positioning.
17 “System Error: Pipetting in Wash area”
• Check if the SOLUTION bottles are present, open and if sufficient liquid
remains.
• Check if there is any obstruction on the path.
• If the problem persists, call the Hot Line.
18 “System Error: Pipetting in Reaction area”
• Check if there is any obstruction in the path.
• If the problem persists, call the Hot Line.