38 TimePilot me and a endance systems TimePilot me and a endance systems 39
and TimePilot will not ship the product back to you.
Mail your product to:•
Returns Department
TimePilot Corpora on
340 McKee St.
Batavia, IL 60510
The RMA number must appear on all packages and paperwork in connec on with
the return or your shipment may be refused.
Note: You must ship the product to TimePilot within 5 days of the date that
TimePilot issues the Return Merchandise Authoriza on number.
Any costs incurred while shipping returns are the purchaser’s responsibility. •
Unless the product is defec ve or the return is a direct result of a TimePilot error, a •
minimum restocking fee of 25% of the purchase price paid, plus any applicable sales
tax, will be imposed on any item not returned in the original condi on it was received.
This includes damaged packaging, manuals, accessories or cable.
Credit card purchases can be refunded to the original credit card number only.•
Purchases made with checks will be refunded by check. Please allow 2 - 3 weeks for •
processing of all refunds.
Before you return the product to TimePilot, make sure to back up any data in the •
device’s memory (if applicable) and on any other storage device accessory (USB
drive, etc.). TimePilot is not responsible for any confi den al, proprietary or personal
informa on, lost or corrupted data or damaged or lost removable media that may be
included with your return.
Issuance of a Return Merchandise Authoriza on does not bind TimePilot Corpora on •
to accept the return. Final decision shall be made a er TimePilot has inspected the
returned product.
In no event will TimePilot Corpora on be liable for any special, incidental, indirect or •
consequen al damages whatsoever arising out of the inability to use the product.
Product Warranty
For one year a er you purchase a TimePilot product, we will repair or replace (at our
discre on) any malfunc oning hardware. The purchaser pays only the shipping to return the
malfunc oning part to us. See below for the Warranty Repairs/Replacement Procedure.
This warranty is void if the product is returned in a damaged state for any reason, including
damage that occurs because of failure to follow installa on instruc ons.
Warranty Repair or Replacement Procedure
Please request a Warranty Return Merchandise Authoriza on (WRMA) number before •
sending your product back. To do so, please call 630.879.6400 x104 or e-mail returns@
mepilot.com. Our warranty returns department is open business days from 9 a.m. to
4:30 p.m. Central me.
Any product returned to us without prior authoriza on from TimePilot will be •
considered an unauthorized return; the customer will not receive credit for the product
and TimePilot will not ship the product back to you.
Mail your product to:•
Warranty Returns Department
TimePilot Corpora on
340 McKee St.
Batavia, IL 60510
The WRMA number must appear on all packages and paperwork in connec on with
the return or your shipment may be refused.
Note: You must ship the product to TimePilot within 5 days of the date that
TimePilot issues the Warranty Return Merchandise Authoriza on number.
Any costs incurred while shipping returns are the purchaser’s responsibility. •
Before you return the product to TimePilot, make sure to back up any data in the •
device’s memory (if applicable) and on any other storage device accessory (USB
drive, etc.). TimePilot is not responsible for any confi den al, proprietary or personal
informa on; lost or corrupted data; or damaged or lost removable media that may be
included with your return.
TimePilot has an Advance Replacement program for customers who wish to reduce the •
amount of me it takes to get their system up and running again. Here’s how it works:
Contact TimePilot’s Returns Department at the telephone number listed above. 1.
Request a WRMA number and tell the specialist you’d like to take advantage of
the Advance Replacement Program.
The TimePilot specialist will take your credit card informa on and ship out a 2.
replacement part immediately.
Ship us the defec ve part. If we receive the defec ve part within 14 days of the 3.
date the WRMA number is issued, we will not charge your credit card. If we have
not received the part within 14 days, we will charge your credit card for the cost
of the part.
Special-Order Items
Occasionally we’ll off er for sale an item that is not necessarily part of our normal product line.
Such items are not stocked in our warehouse and are designated as a “Special-Order Item” on
our web site. The following rules for these products apply:
Orders may not be canceled a er placement. •
Products cannot be returned unless defec ve. •
Defec ve items can be returned for exchange only. •
The products are usually drop-shipped from the manufacturer within 2-3 weeks. •
Terms of Sale
TimePilot Corpora on reserves the right to limit quan es on any item sold, and to change the
pricing of any item at any me without prior no ce. As a protec on to our customers, when
the shipping address diff ers from the billing address, there may, in some cases, be a delay in
the ship date un l we can verify that the cardholder and buyer are the same.
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