36 TimePilot me and a endance systems TimePilot me and a endance systems 37
Returns/Replacements/Money-
Back Guarantee
If you have issues or concerns with items you’ve purchased, please
contact our Technical Support Specialists by calling 630.879.6400 x104 or
e-mailing Support@TimePilot.com. We o en are able to solve problems
over the phone quickly and for free! All of our products include 90 days of
free support from the me of purchase.
TimePilot Corpora on has a 30-day money-back guarantee and a one-year
warranty against hardware defects on all of its systems purchased directly
from TimePilot, except TimePilot PC. See below for special rules regarding TimePilot PC.
Return Policy
If you purchased your
product directly from
TimePilot less than 30 days
ago: You may return the
system to us for a full refund.
See below for the Return
Procedure. Note: Special
rules apply to TimePilot PC;
see below.
If there is a problem with
your system, please contact
our Technical Support
Specialists at the telephone
number or e-mail address
listed above.
If you purchased your
product directly from
TimePilot more than 30 days
ago: The product cannot
be returned for a refund. If
there is a problem with your
system, please contact our
Technical Support Specialists
at the telephone number or
e-mail address listed above.
If you purchased your
product from one of our
resellers: Please contact the
store where you purchased
your item for their return
policy. If there is a problem
with your system, please
contact our Technical
Support Specialists at the
telephone number or e-mail
address listed above.
Because TimePilot PC consists of so ware only, we will not accept returns on that •
product. We strongly suggest you take advantage of the 30-day trial of TimePilot PC
that is available for download on our web site. By doing so you will be able to see if the
system meets your needs before purchasing it.
Defec ve items covered under the one-year manufacturer’s warranty will be repaired •
or replaced. Our manufacturer’s warranty is one year a er the date of purchase. See
the “Product Warranty” sec on later in this chapter for details.
Return Procedure
Please request a Return Merchandise Authoriza on (RMA) number before sending your •
product back. To do so, please call 630.879.6400 x104 or e-mail returns@ mepilot.
com. Our returns department is open business days from 9 a.m. to 4:30 p.m. Central
me.
Any product returned to us without prior authoriza on from TimePilot will be •
considered an unauthorized return; the customer will not receive credit for the product
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