9 Technical Support
This chapter describes how to remove previously-installed Siqura Viewer software from your PC
and how to enable ActiveX control installation.
9.1 No Video on Chrome, Firefox, Edge
If there is no live video showing on Chrome, Firefox and Edge, the MJPEG has to be enabled as
one of the streams.
Enable MJPEG Stream
Follow these steps:
1. Access the camera and login with the pre-defined username/password.
2. Click the Streaming tab and enter to Video Configuration page
3. Select Yes at Encoding at any stream and select MJPEG as Encode Type
4. Click Save to save the configuration.
9.2 Delete Previously Installed Siqura Viewer
If Siqura Viewer has been installed previously on your PC, the Siqura Viewer software has to be
removed from your PC before you access the camera.
Delete Siqura Viewer
Follow these steps:
1. In the Windows Start menu, open the Control Panel.
2. Double-click on Add or Remove Programs.
3. In the list of currently installed programs, select Siqura Viewer.
4. Click on Remove to uninstall the existing Siqura Viewer.
Delete temporary Internet files
To improve browser performance, it is recommended to delete all temporary Internet files.
Follow these steps:
1. Start Internet Explorer.
2. Select Tools in the menu bar.
3. Select Internet options.
4. Click on Delete under the Browsing History section. A new window is opened.
5. Tick the box beside Temporary Internet Files and click on Delete to start deleting the files.
9.3 Allow ActiveX Control Installation
If ActiveX control installation is blocked, either set the Internet security level to default or change
the ActiveX controls and plug-ins settings.
Set Internet security level to default
1. Start Internet Explorer.
2. Select Tools in the menu bar.
3. Select Internet options.
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