FAQs
1. What does it mean if all the LED indicator turns red?
Battery is low power, need to be recharged.
2. Why is the red LED off when charging?
a) Please make sure the charging device connect with Tokio Wireless Well;
b) You didn’t use Tokio Wireless for a long time, the battery may dry up. At this
time, you have to charge the battery for 30 minutes, and then the red LED will
be ON.
3. How far is the effective rang between Tokio Wireless and mobile phone?
According to the Bluetooth standard, the max available range of ClassII headset is
10 meters. But this also varies under different environment.
4. Why my mobile phone can not search and find Tokio Wireless?
The mobile phone will not find Tokio Wireless if Tokio Wireless and mobile
phone are not under the pairing mode. Make sure Tokio Wireless is under the
pairing mode and in the effective working range, and then Tokio Wireless can be
paired and connected.
5. Why I can not hear the voice from Tokio Wireless?
a) Make sure Tokio Wireless has been switched on;
b) Make sure the volume is not too low or muted;
c) Make sure Tokio Wireless connects with the mobile phone correctly;
d) Make sure the distance between Tokio Wireless and the cell phone is in the
available Bluetooth range.
6. Why I can not hear the voice clearly from Tokio Wireless during phone
conversation?
a) Make sure the mobile phone is in the strong signal area;
b) Make sure Tokio Wireless is in the available range of this product.
7. Why can’t control pause, play, last song and next song when playing
music?
This function needs your Bluetooth device supports AVRCP (Audio/Video
Remote Control profile)
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