FAQ
1. Why I can't turn on the microscope properly?
Please make sure that the cable is connected correctly and that the
product is powered on. If the product still cannot be turned on normally
after confirming the correct operation, please reset the microscope by
taking the battery out and placing it back.
2. Why I can't take pictures even if I press the "OK" button?
3.Why I can't get clear pictures?
Please check the mode status of the product. Under the video and
freeze mode, you cannot take photos by pressing the "OK button
during video recording. You can't take photos in playback mode.
Please refer to the instructions of "Taking Pictures" for the detailed
operation and follow the instructions.
Make sure that the LED lights work properly. Adjust the light to
illuminate the object, adjust the object distance by using the knob
on the holder, and then rotate the focus controller. If you still cannot
obtain a clear image, gently wipe the lens with a clean, dry cotton
cloth or paper towel to ensure that the lens is clean.
4. Why does the microscope restart repeatedly?
Please check the power adapter and use a high-quality 5V 2A
power adapter.
5.Why does " card error" or "full memory card" message appear
after inserting Micro SD card?
After inserting the Micro SD card, please format it first.
Enter menu, then choose “SETTING”, find “FORMAT”, then choose
“OK”and press the OK button to confirm the formatting.
If it still can’t work ,please connect the microscope with computer and
format the Micro SD card in computer.
6,Why HDMI device can’t display image?
Please make sure the microscope is turned on and the HDMI device
is switched on HDMI input mode.
FAQ
E-mail: support_eu@tomlov.com -25-
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