172
If Something Goes Wrong
If you need further assistance
5.375 x 8.375 ver 2.3.2
If you need further assistance
If you have followed the recommendations in this chapter and
are still having problems, you may need additional technical
assistance. This section contains the steps to take to ask for
help.
Before you call
Since some problems may be related to the operating system
or the program you are using, it is important to investigate
other sources of assistance first.
Before contacting Toshiba:
❖ Review the troubleshooting information in your
operating system documentation.
❖ If the problem occurs while you are running a program,
consult the program’s documentation for troubleshooting
suggestions. Contact the software company’s technical
support group for their assistance.
❖ Consult your network administrator.
❖ Consult your authorized Toshiba representative, who is
your best source for current information.
Contacting Toshiba
If you still need help and suspect that the problem is
hardware-related, Toshiba offers a variety of resources to
help you.
1 Start with accessing Toshiba on the Internet using any
Internet browser by typing:
pcsupport.toshiba.com
2 Next, try one of Toshiba’s online services. The Toshiba
Forum can be accessed through CompuServe
®
by typing:
go toshiba.
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