36
Error Message Cause Solution
FLASH MEMORY FULL
The flash memory has insufficient area
for storing data.
Turn off the [POWER] button, then back
to on. Re-format the memory to free up
space then send data from the host to the
printer again. If the problem recurs,
please turn off the power and contact
TOSHIBA TEC service representative.
LOW BATTERY Remaining battery capacity is low.
Turn off the printer, and replace the
battery pack with a fully charged one.
EXCESS HEAD
TEMPERATURE
The print head temperature reached the
upper limit of the operating temperature.
Stop printing and wait until the printer
automatically restores. If the problem
recurs, please turn off the power and
contact TOSHIBA TEC service
representative.
AMBIENT TEMP
ERROR
The ambient temperature reached the
upper limit of the operating temperature.
Stop printing until the ambient
temperature falls within the printer’s
operating temperature range.
BATTERY TEMP
ERROR
The battery is extremely hot.
Turn off the printer, disconnect the power
adapter if connected, and wait until the
battery temperature falls within the
printer’s operating temperature range.
HIGH VOLT. ERROR The battery voltage is abnormal.
Turn off the printer, remove the battery,
reload it, and turn on the printer again
If the problem recurs, please turn off the
power and contact TOSHIBA TEC
service representative.
CHARGE ERROR
An error was detected while charging
the battery.
It could be the end of battery life.
Replace the battery pack with a new one.
Command error
example
PC001;0A00,0300,
When a command error occurs, up to 16
digits of alphanumeric or symbol is
displayed on the upper line of the LCD.
Turn off the printer, then back on. Send
data from the host to the printer again. If
the problem recurs, please turn off the
power and contact TOSHIBA TEC
service representative.
Other error messages A hardware or software failure occurs.
Turn off the printer p, then back on. If the
problem recurs, please turn off the power
and contact TOSHIBA TEC service
representative.
****: The number of unprinted labels 1 to 9999 (in units of label)
When the printer does not operate properly
In the case of the following symptoms, please check the respective points and take corrective action.
Symptom Point to check (Cause) Solution
The printer does not turn on
by pressing the POWER
switch.
The battery pack is not loaded correctly. Load a fully charged battery pack .
Fully charged battery is
loaded but the operating
time is short.
The battery life is expired. Load a fully charged new battery pack
The printer cannot
communicate via USB.
The printer is not turned on. Turn on the printer.
The printer is communicating via
wireless communication. (GH30/GH40
only)
Terminate the wireless communication
Issue mode is incorrect. Select a correct issue mode.
The printer is not turned on.
Turn on the printer.
To Next Page
Loading...
Need help?
General