37
Symptom Point to check (Cause) Solution
The printer cannot
communicate via Bluetooth.
(GH30/GS30 only)
Distance to the host is too far. Bring the printer to within 3m of the host.
The printer cannot
communicate via Bluetooth.
(GH30/GS30 only)
The printer cannot
communicate via wireless
LAN.
(GH40/GS40 only)
The printer is used in a location where it
is subjected to noise or interference.
Avoid such location.
The printer address is not correctly set
on the host.
Set the correct printer address on the host.
Issue mode is incorrect. Select the correct issue mode.
The printer is not turned on. Turn on the printer.
Distance to the host is too far.
Bring the printer within a wireless
coverage area.
The printer cannot
communicate via wireless
LAN.
(GH40/GS40 only)
Printout is too light.
Obstacles block the radio wave.
Use the printer in a location with no
obstacles.
The printer is used in a location where it
is subjected to noise or interference.
Avoid such location.
The printer address is not correctly set
on the host.
Set the correct printer address on the host
Channel setting for the access point or
host is incorrect.
Avoid using a channel which interferes
with adjacent access points.
Issue mode is incorrect. Select the correct issue mode.
The print head is dirty. Clean the print head.
The media is not loaded properly. Load the media properly.
Printout is too light.
The printer received print
data but does not print.
The media used has deteriorated past
its use date .
Load a new media roll.
The media is not a TOSHIBA TEC
approved one
Use TOSHIBA TEC approved media.
The STATUS lamp is lit or blinking. Clear the error
The media is not loaded correctly. Load the media correctly.
The printer received print
data but does not print.
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