Toshiba B-EP4DL-GH32-QM-R User Manual (English)

Other manuals for Toshiba B-EP4DL-GH32-QM-R

Questions and Answers:

U
upittmanAug 22, 2025
How to fix a paper jam on a Toshiba B-EP4DL-GH32-QM-R Printer?
- J
  Jennifer JonesAug 22, 2025
  If your Toshiba Printer indicates a PAPER JAM, it could be due to several reasons. Make sure the media is loaded properly. If the media has jammed, remove it and reload correctly, then press the [PAUSE] button. Also, check if the media is feeding properly; if not, reload it and press [PAUSE]. If using media with black marks, ensure the reflective sensor detects them; if not, reload the media correctly. Finally, for labels, ensure the transmissive sensor detects gaps; if it doesn't, reload the media and, if needed, reset the threshold.
M
Mr. Daniel StewartAug 25, 2025
Why is my Toshiba Printer not connecting to the wireless LAN?
- T
  Tyler TurnerAug 25, 2025
  If your Toshiba Printer cannot communicate via the wireless LAN (B-EP4DL-GH42-QM-R), make sure the printer is turned on. Position the printer within a wireless coverage area, free from obstacles and avoid locations with noise or interference. Check that the printer address is correctly set on the host. Ensure the channel setting for the access point or host is correct, avoiding channels that interfere with adjacent access points. Finally, select the correct issue mode.
K
Kristen WilliamsAug 25, 2025
Why Toshiba B-EP4DL-GH32-QM-R Printer received print data but does not print?
- V
  victor40Aug 26, 2025
  If your Toshiba Printer received print data but does not print, and the [STATUS] lamp is lit or blinking, clear the error. Also, make sure that the media is loaded properly.
S
shirley24Aug 26, 2025
What to do if my Toshiba Printer says 'NO PAPER'?
- T
  Thomas ChenAug 26, 2025
  If your Toshiba Printer displays 'NO PAPER', it means the printer has run out of media. To resolve this, load a new media roll and then press the [PAUSE] button.
V
Valerie DanielsAug 27, 2025
Why won't my Toshiba Printer turn on?
- A
  Alexander CooleyAug 27, 2025
  If your Toshiba Printer is not turning on when you press the [POWER] button, it might be because the battery pack is not loaded correctly. Ensure you load a fully charged battery pack correctly.
H
Heather OwensAug 28, 2025
What to do if my Toshiba Printer shows 'COVER OPEN'?
- S
  Sarah WheelerAug 28, 2025
  If your Toshiba Printer displays 'COVER OPEN', it indicates that the top cover is open. To fix this, simply close the top cover.
J
James WardAug 29, 2025
Why my Toshiba Printer cannot communicate via IrDA?
- J
  Jill HerreraAug 30, 2025
  If your Toshiba Printer cannot communicate via IrDA, first, ensure the printer is turned on. Then, make sure the printer is close enough to the host (within 10 cm) and that their IrDA windows are facing each other correctly. Avoid direct sunlight on the IrDA window and ensure the window is clean. If you are using a B-EP4DL-GH20-QM-R model, disconnect the RS-232C cable.
S
Sara WuAug 31, 2025
Why is my Toshiba B-EP4DL-GH32-QM-R not connecting via Bluetooth?
- T
  twellsAug 31, 2025
  If your Toshiba Printer cannot communicate via Bluetooth (B-EP4DL-GH32-QM-R), ensure the printer is turned on. Move the printer closer to the host within 3 meters. Avoid locations with noise or interference. Verify that the printer address is correctly set on the host, and select the correct issue mode.
P
Peter SteinSep 1, 2025
Why can't my Toshiba Printer communicate via USB?
- A
  Andrew LyonsSep 1, 2025
  If your Toshiba Printer cannot communicate via USB, first, ensure the printer is turned on. If you are using a B-EP4DL-GH20-QM-R model, disconnect the RS-232C cable. If you are using a B-EP4DL-GH32-QM-R or B-EP4DL-GH42-QM-R model, terminate the wireless communication. Also, make sure that you select the correct issue mode.
J
Jesse ParsonsSep 2, 2025
Why my Toshiba B-EP4DL-GH32-QM-R cannot communicate via the serial interface?
- M
  Melanie SmithSep 2, 2025
  If your Toshiba Printer cannot communicate via the serial interface (B-EP4DL-GH20- QM-R), ensure the printer is turned on. Check that the interface cable is connected correctly. Also, confirm that the correct issue mode is selected and that the communication conditions are properly set.

Toshiba B-EP4DL-GH32-QM-R Specifications

General

Print Method	Direct thermal
Print Resolution	203 dpi
Print Speed	Up to 4 ips (101.6 mm/sec)
Max Print Width	104.1 mm (4.1 in)
Interfaces	USB, Serial (RS-232C)
Memory	16 MB RAM, 4 MB Flash
Supported Barcode Types	Code 39, Code 128, UPC-A, UPC-E, EAN-8, EAN-13
Supported Media Types	Receipt

Summary

Part Names

Operation Panel Functions

Liquid Crystal Display

LCD shows printer status, radio intensity, battery level, and alpha numerals or symbols.

Radio Intensity

Indicates radio intensity in 4 levels for specific models (B-EP4DL-GH42-QM-R).

Connection Status

Indicates access point connection status for specific models (B-EP4DL-GH42-QM-R).

Sleep Mode Indicator

Displayed while the printer is in the power saving mode.

Transmission Status

Indicates the data transmission status.

Error Indicator

Displayed when an error has occurred in the printer.

External Power Source Indicator

Displayed when the printer is charged with an optional device.

Battery Level Indicator

Indicates the battery level in 5 levels.

Status Lamp Functions

Lights or blinks in green, red, or orange to indicate the printer status.

Charge Lamp

Lights up in orange while the battery pack is charged and goes out when completed.

Power Button Operation

Turns the printer on or off; requires holding for a few seconds to turn on.

Feed Button Function

Feeds media or reprints a previously printed data item.

Pause Button Function

Temporarily stops media issuing or restarts printing; used to recover from errors.

Loading a Battery Pack

Removing a Battery Pack

Charging the Battery Pack

Loading the Media

Peel-off Unit Operation

How to Put Back the Peel-off Roller

Instructions for correctly reinserting the peel-off roller into the printer.

Attaching Accessories

Belt Clip Installation

Procedure for securing the belt clip to the printer and a belt.

Shoulder Strap Attachment

Procedure for fastening an optional shoulder strap to the printer.

Data Transmission Methods

IrDA Communication

Guidelines for establishing and maintaining IrDA communication between devices.

USB Communication

Steps for connecting and transmitting data via USB.

Serial (RS-232C) Connection

Wireless Communication Setup

Daily Maintenance Procedures

Print Head Cleaning

Instructions for cleaning the print head element and removing residual glues.

Peel-off Roller Cleaning

Procedure for cleaning the peel-off roller using a soft cloth and alcohol.

Platen Cleaning

Instructions for cleaning the platen and linerless label kit platen.

Media Guide and Sensor Maintenance

Media Guide Roller and Shaft Cleaning

Cleaning the media guide roller and peel-off shaft with a soft cloth.

Media Sensor and Path Cleaning

Cleaning the media sensor window and media path with a dry cloth.

External Surface Cleaning

Cleaning the top cover, operation panel, and IrDA window with a soft cloth.

Troubleshooting Error Messages

Troubleshooting Printer Errors

Flash Memory Full Error

Solution for insufficient flash memory for data storage.

Low Battery Error

Solution for low remaining battery capacity.

Temperature Related Errors

Solutions for excessive head, ambient, or battery temperature errors.

Voltage and Charging Errors

Solutions for abnormal battery voltage or charging errors.

Command and Other Errors

Solutions for command errors or general hardware/software failures.

Printer Non-Operation Troubleshooting

Printer Not Turning On

Troubleshooting steps when the printer does not turn on by the POWER button.

Short Battery Operating Time

Troubleshooting steps for a short operating time with a fully charged battery.

IrDA Communication Issues

Troubleshooting steps for communication failures via IrDA.

USB Communication Issues

Troubleshooting steps for communication failures via USB.

Serial Communication Issues

Troubleshooting steps for serial communication failures (B-EP4DL-GH20-QM-R).

Bluetooth Communication Issues

Troubleshooting steps for Bluetooth communication failures (B-EP4DL-GH32-QM-R).

Wireless LAN Communication Issues

Printer Not Operating via Wireless LAN

Troubleshooting steps for wireless LAN communication issues (B-EP4DL-GH42-QM-R).

Printout Lightness Issues

Troubleshooting steps for light printouts.

Data Received But No Printout

Troubleshooting steps when data is received but no print occurs.

Media Specifications

Media Specifications Table

Printer Specification Details

Media Care and Handling

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