What to do if my Toshiba B-EP4DL-GH32-QM-R Printer shows other error messages?
If your Toshiba Printer shows other error messages, it indicates a hardware or software failure. Turn the power off and then back on. If the problem reoccurs, turn off the power and contact your Toshiba Tec service representative.
Why is my Toshiba Printer not connecting to the wireless LAN?
If your Toshiba Printer cannot communicate via the wireless LAN (B-EP4DL-GH42-QM-R), make sure the printer is turned on. Position the printer within a wireless coverage area, free from obstacles and avoid locations with noise or interference. Check that the printer address is correctly set on the host. Ensure the channel setting for the access point or host is correct, avoiding channels that interfere with adjacent access points. Finally, select the correct issue mode.
Why Toshiba B-EP4DL-GH32-QM-R Printer received print data but does not print?
If your Toshiba Printer received print data but does not print, and the [STATUS] lamp is lit or blinking, clear the error. Also, make sure that the media is loaded properly.
What to do if my Toshiba Printer says 'NO PAPER'?
If your Toshiba Printer displays 'NO PAPER', it means the printer has run out of media. To resolve this, load a new media roll and then press the [PAUSE] button.
Why won't my Toshiba Printer turn on?
If your Toshiba Printer is not turning on when you press the [POWER] button, it might be because the battery pack is not loaded correctly. Ensure you load a fully charged battery pack correctly.
What does 'BATT. TEMP ERROR' mean on my Toshiba Printer?
If your Toshiba Printer displays 'BATT. TEMP ERROR', the battery is extremely hot. Turn off the printer. If the power adapter is connected, disconnect it and wait until the battery temperature falls within the printer’s operating temperature range.
What does 'EXCESS HEAD TEMP' mean on my Toshiba Printer?
If your Toshiba Printer displays 'EXCESS HEAD TEMP', the print head temperature has reached its upper limit. Stop printing and wait for the printer to automatically restore. If the problem reoccurs, turn off the power and contact your Toshiba Tec service representative.
What does 'AMBIENT TEMP ERR' mean on Toshiba B-EP4DL-GH32-QM-R Printer?
If your Toshiba Printer displays 'AMBIENT TEMP ERR', it means the ambient temperature has reached the upper limit. Stop printing until the ambient temperature falls within the printer’s operating temperature range.
What causes 'COMMS ERROR' on Toshiba B-EP4DL-GH32-QM-R?
If your Toshiba Printer has a COMMS ERROR, a parity or framing error may have occurred during RS-232C communication. Turn the power off and then back on, then resend the data from the host to the printer. If the problem continues, turn off the power and contact your Toshiba Tec service representative.
Why my Toshiba B-EP4DL-GH32-QM-R cannot communicate via the serial interface?
If your Toshiba Printer cannot communicate via the serial interface (B-EP4DL-GH20- QM-R), ensure the printer is turned on. Check that the interface cable is connected correctly. Also, confirm that the correct issue mode is selected and that the communication conditions are properly set.
General| Print Method | Direct thermal |
|---|---|
| Print Resolution | 203 dpi |
| Print Speed | Up to 4 ips (101.6 mm/sec) |
| Max Print Width | 104.1 mm (4.1 in) |
| Interfaces | USB, Serial (RS-232C) |
| Memory | 16 MB RAM, 4 MB Flash |
| Supported Barcode Types | Code 39, Code 128, UPC-A, UPC-E, EAN-8, EAN-13 |
| Supported Media Types | Receipt |
LCD shows printer status, radio intensity, battery level, and alpha numerals or symbols.
Indicates radio intensity in 4 levels for specific models (B-EP4DL-GH42-QM-R).
Indicates access point connection status for specific models (B-EP4DL-GH42-QM-R).
Displayed while the printer is in the power saving mode.
Indicates the data transmission status.
Displayed when an error has occurred in the printer.
Displayed when the printer is charged with an optional device.
Indicates the battery level in 5 levels.
Lights or blinks in green, red, or orange to indicate the printer status.
Lights up in orange while the battery pack is charged and goes out when completed.
Turns the printer on or off; requires holding for a few seconds to turn on.
Feeds media or reprints a previously printed data item.
Temporarily stops media issuing or restarts printing; used to recover from errors.
Instructions for correctly reinserting the peel-off roller into the printer.
Procedure for securing the belt clip to the printer and a belt.
Procedure for fastening an optional shoulder strap to the printer.
Guidelines for establishing and maintaining IrDA communication between devices.
Steps for connecting and transmitting data via USB.
Instructions for cleaning the print head element and removing residual glues.
Procedure for cleaning the peel-off roller using a soft cloth and alcohol.
Instructions for cleaning the platen and linerless label kit platen.
Cleaning the media guide roller and peel-off shaft with a soft cloth.
Cleaning the media sensor window and media path with a dry cloth.
Cleaning the top cover, operation panel, and IrDA window with a soft cloth.
Solution for insufficient flash memory for data storage.
Solution for low remaining battery capacity.
Solutions for excessive head, ambient, or battery temperature errors.
Solutions for abnormal battery voltage or charging errors.
Solutions for command errors or general hardware/software failures.
Troubleshooting steps when the printer does not turn on by the POWER button.
Troubleshooting steps for a short operating time with a fully charged battery.
Troubleshooting steps for communication failures via IrDA.
Troubleshooting steps for communication failures via USB.
Troubleshooting steps for serial communication failures (B-EP4DL-GH20-QM-R).
Troubleshooting steps for Bluetooth communication failures (B-EP4DL-GH32-QM-R).
Troubleshooting steps for wireless LAN communication issues (B-EP4DL-GH42-QM-R).
Troubleshooting steps for light printouts.
Troubleshooting steps when data is received but no print occurs.
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