What does 'FLASH MEM FULL' mean on Toshiba Printer?
If your Toshiba Printer displays 'FLASH MEM FULL', it means the flash memory has insufficient area for storing data. Turn the power off and then back on. Send data from the host to the printer again. If the problem reoccurs, turn off the power and contact your Toshiba Tec service representative.
What does 'FORMAT ERROR' mean on Toshiba Printer?
If your Toshiba Printer displays 'FORMAT ERROR', a flash memory format error has occurred. To resolve this, turn the power off and then back on. Send data from the host to the printer again. If the problem reoccurs, turn off the power and contact your Toshiba Tec service representative.
What to do if my Toshiba B-EP4DL-GH32-QM-R Printer shows a command error?
If a Command error occurs on your Toshiba Printer, and up to 16 digits of alphanumeric or symbol are displayed on the upper line of the LCD, turn the power off and then back on. Send data from the host to the printer again. If the problem reoccurs, turn off the power and contact your Toshiba Tec service representative.
How to fix a paper jam on a Toshiba B-EP4DL-GH32-QM-R Printer?
If your Toshiba Printer indicates a PAPER JAM, it could be due to several reasons. Make sure the media is loaded properly. If the media has jammed, remove it and reload correctly, then press the [PAUSE] button. Also, check if the media is feeding properly; if not, reload it and press [PAUSE]. If using media with black marks, ensure the reflective sensor detects them; if not, reload the media correctly. Finally, for labels, ensure the transmissive sensor detects gaps; if it doesn't, reload the media and, if needed, reset the threshold.
What causes 'COMMS ERROR' on Toshiba B-EP4DL-GH32-QM-R?
If your Toshiba Printer has a COMMS ERROR, a parity or framing error may have occurred during RS-232C communication. Turn the power off and then back on, then resend the data from the host to the printer. If the problem continues, turn off the power and contact your Toshiba Tec service representative.
Why is the printout from my Toshiba B-EP4DL-GH32-QM-R Printer light?
If the printout from your Toshiba Printer is light, it could be due to a dirty print head, so try cleaning it. Ensure the media is loaded properly. If you're using damaged media, load a new roll. Also, verify that you are using a Toshiba Tec approved media.
Why my Toshiba B-EP4DL-GH32-QM-R cannot communicate via the serial interface?
If your Toshiba Printer cannot communicate via the serial interface (B-EP4DL-GH20- QM-R), ensure the printer is turned on. Check that the interface cable is connected correctly. Also, confirm that the correct issue mode is selected and that the communication conditions are properly set.
Why can't my Toshiba Printer communicate via USB?
If your Toshiba Printer cannot communicate via USB, first, ensure the printer is turned on. If you are using a B-EP4DL-GH20-QM-R model, disconnect the RS-232C cable. If you are using a B-EP4DL-GH32-QM-R or B-EP4DL-GH42-QM-R model, terminate the wireless communication. Also, make sure that you select the correct issue mode.
Why is my Toshiba B-EP4DL-GH32-QM-R not connecting via Bluetooth?
If your Toshiba Printer cannot communicate via Bluetooth (B-EP4DL-GH32-QM-R), ensure the printer is turned on. Move the printer closer to the host within 3 meters. Avoid locations with noise or interference. Verify that the printer address is correctly set on the host, and select the correct issue mode.
Why my Toshiba Printer cannot communicate via IrDA?
If your Toshiba Printer cannot communicate via IrDA, first, ensure the printer is turned on. Then, make sure the printer is close enough to the host (within 10 cm) and that their IrDA windows are facing each other correctly. Avoid direct sunlight on the IrDA window and ensure the window is clean. If you are using a B-EP4DL-GH20-QM-R model, disconnect the RS-232C cable.
General| Print Method | Direct thermal |
|---|---|
| Print Resolution | 203 dpi |
| Print Speed | Up to 4 ips (101.6 mm/sec) |
| Max Print Width | 104.1 mm (4.1 in) |
| Interfaces | USB, Serial (RS-232C) |
| Memory | 16 MB RAM, 4 MB Flash |
| Supported Barcode Types | Code 39, Code 128, UPC-A, UPC-E, EAN-8, EAN-13 |
| Supported Media Types | Receipt |
LCD shows printer status, radio intensity, battery level, and alpha numerals or symbols.
Indicates radio intensity in 4 levels for specific models (B-EP4DL-GH42-QM-R).
Indicates access point connection status for specific models (B-EP4DL-GH42-QM-R).
Displayed while the printer is in the power saving mode.
Indicates the data transmission status.
Displayed when an error has occurred in the printer.
Displayed when the printer is charged with an optional device.
Indicates the battery level in 5 levels.
Lights or blinks in green, red, or orange to indicate the printer status.
Lights up in orange while the battery pack is charged and goes out when completed.
Turns the printer on or off; requires holding for a few seconds to turn on.
Feeds media or reprints a previously printed data item.
Temporarily stops media issuing or restarts printing; used to recover from errors.
Instructions for correctly reinserting the peel-off roller into the printer.
Procedure for securing the belt clip to the printer and a belt.
Procedure for fastening an optional shoulder strap to the printer.
Guidelines for establishing and maintaining IrDA communication between devices.
Steps for connecting and transmitting data via USB.
Instructions for cleaning the print head element and removing residual glues.
Procedure for cleaning the peel-off roller using a soft cloth and alcohol.
Instructions for cleaning the platen and linerless label kit platen.
Cleaning the media guide roller and peel-off shaft with a soft cloth.
Cleaning the media sensor window and media path with a dry cloth.
Cleaning the top cover, operation panel, and IrDA window with a soft cloth.
Solution for insufficient flash memory for data storage.
Solution for low remaining battery capacity.
Solutions for excessive head, ambient, or battery temperature errors.
Solutions for abnormal battery voltage or charging errors.
Solutions for command errors or general hardware/software failures.
Troubleshooting steps when the printer does not turn on by the POWER button.
Troubleshooting steps for a short operating time with a fully charged battery.
Troubleshooting steps for communication failures via IrDA.
Troubleshooting steps for communication failures via USB.
Troubleshooting steps for serial communication failures (B-EP4DL-GH20-QM-R).
Troubleshooting steps for Bluetooth communication failures (B-EP4DL-GH32-QM-R).
Troubleshooting steps for wireless LAN communication issues (B-EP4DL-GH42-QM-R).
Troubleshooting steps for light printouts.
Troubleshooting steps when data is received but no print occurs.
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