4 CONTENTS
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems................................................................................................................. 86
Clearing print job errors.......................................................................................................86
Cannot remember the document password for a Private Print job...................................... 87
Printing a document including many graphics takes time.................................................... 87
Printer Driver Problems .........................................................................................................88
Cannot print (port setting problems).................................................................................... 88
Cannot print (SNMP Community Name problems).............................................................. 88
Command line options not processed ................................................................................. 88
Retrieval of printer configuration failed................................................................................ 89
Cannot change settings on the [Device Settings] tab.......................................................... 89
Network Connection Problems ............................................................................................. 90
Cannot print with the equipment (network connection problems)........................................ 90
Cannot print with SMB print................................................................................................. 90
Cannot print properly with AppleTalk print........................................................................... 91
Client Problems ..................................................................................................................... 92
Checking the client status.................................................................................................... 92
Hardware Problems................................................................................................................ 93
Print jobs not output ............................................................................................................ 93
Chapter 4 TROUBLESHOOTING FOR SCANNING
Scanning Problems................................................................................................................ 96
Cannot E-mail my scans...................................................................................................... 96
Cannot find the data saved in the shared folder.................................................................. 96
Cannot perform scanning from a PC with Office 2013 ........................................................ 96
Chapter 5 TROUBLESHOOTING FOR e-Filing
e-Filing Web Utility Problems................................................................................................ 98
e-Filing Web Utility terminates the session.......................................................................... 98
Numerous sub windows repeatedly appear ........................................................................ 98
Displaying the items in the Contents Frame takes a long time............................................ 98
Error messages ................................................................................................................... 99
Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS
Locating the Equipment in the Network............................................................................. 102
Cannot locate the equipment in the network ..................................................................... 102
Cannot locate the equipment with Local Discovery........................................................... 104
Equipment does not respond to ping command................................................................ 106
LDAP Search and Authentication Problems...................................................................... 107
Network shutdown occurs or touch panel disabled after LDAP search............................. 107
LDAP authentication takes a long time.............................................................................. 107
Printing Problems (Network Related)................................................................................. 108
SMB print in a Windows operating system environment ................................................... 108
Raw TCP or LPR print in a Windows operating system environment ............................... 109
IPP print in a Windows operating system environment ..................................................... 109
Novell print in a NetWare environment.............................................................................. 110
Macintosh environment ..................................................................................................... 111
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