7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 115
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
1C6C
Destination mail address error Check if there is an unpermitted character in the
Destination Email address. Delete the unpermitted
character and reset the appropriate Destination Email
address, then try again.
1C6D
System error Turn the power OFF and then back ON. Perform the job in
error again. If the error still occurs, contact your service
representative.
1C70
SMTP client OFF Ask your administrator to enable the SMTP Client and
perform the job again.
1C71
SMTP authentication error Confirm that the login name and password are correct. If
SSL is enabled, make sure that SSL port number is
correctly set.
1C72
POP Before SMTP error Confirm that the POP Before SMTP settings and POP3
settings are correct.
1CC0 Job canceled The job was canceled.
1CC1
Power failure Check whether the power cable is connected properly and
is inserted securely. Check whether the power voltage is
unstable.
3A10 MIME format error Ask the sender to resend the Email in the MIME1.0 format.
3A20 Email process error Ask the sender to resend the Email.
3A30
Partial Email timeout error Ask the sender to resend the Email, or change the Partial
Wait time setting.
3A40
Invalid partial Email received Ask the sender to resend the partial Email in the RFC2046
format.
3A50
HDD full error Ask the sender to resend the Email by separating it into
several Emails. If this error occurs due to running out of
paper and too many waiting jobs being stored in the hard
disk, add paper to activate the other jobs.
3A70
Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email
setting and ask the sender to resend the Email.
3A80
Partial Email disabled Ask your administrator to enable the Enable Partial Email
setting and ask the sender to resend the Email.
3B10 Email format error Ask the sender to resend the Email.
3B20
Content-Type error Ask the sender to resend the Email with attached files that
are TIFF format.
3B40 Email decode error Ask the sender to resend the Email.
3C10,
3C13
TIFF analysis error Ask the sender to resend the Email with attached files that
are TIFF format.
3C20
TIFF compression error Ask the sender to resend the Email with attached TIFF
files in the MH, MR, MMR, or JBIG compression.
3C30
TIFF resolution error Ask the sender to resend the Email with attached TIFF
files whose resolution is either 200 x 100, 200 x 200, 200 x
400, 300 x 300, or 400 x 400 dpi.
3C40
TIFF paper size error Ask the sender to resend the Email with attached TIFF
files that can be printed on paper permitted for the
equipment.
3C50
Offramp transmission error Ask the sender to specify the correct fax numbers and
resend the Email.
Error
Code
Problem Description Corrective Action
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