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e-STUDIO206L
Troubleshooting Guide
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132 pages
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2-17-2, HIGASHIGOT
ANDA, SHINAGA
WA-KU,
TOKYO, 141-8664, JAP
AN
MUL
TIFUNCTIONAL DIGIT
AL S
YSTEMS
T
roubleshooting Guide
©2011 TOSHIBA TEC CORPORATION All rights reserved
R110620K0301-TTEC (SYS V1.0)
Ver01 2011-11
131
Table of Contents
Main Page
Default Chapter
1
Troubleshooting Guide
1
Preface
3
Contents
5
Troubleshooting for the Hardware
9
Table of Contents
5
Chapter 1 TROUBLESHOOTING for the HARDWARE
11
When this Screen Is Displayed
11
Messages Displayed on the Touch Panel
13
Error Codes
15
Clearing a Paper Jam
16
Locating a Paper Jam
16
Clearing a Paper Jam
17
Paper Jam in the Reversing Automatic Document Feeder (Optional) (Lower)
18
Paper Jam in the Reversing Automatic Document Feeder (Optional) (Upper)
19
Paper Jam in the Drawer Feeding Portion
20
Paper Jam in the Large Capacity Feeder (Optional)
21
Paper Jam in the Paper Feed Pedestal (Optional)
21
Paper Jam in the Drawers
22
Paper Jam in the Drawer of the Large Capacity Feeder (Optional)
22
Paper Jam in the Bypass Tray
23
Paper Jam in the Automatic Duplexing Unit
23
Paper Jam on the Paper Transport Path
24
Paper Jam in the Fuser Unit
26
Paper Jam in the Job Separator and the Offset Tray (both Optional)
28
Paper Jam in the Bridge Kit (Optional)
29
Paper Jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6103 (both Optional)
29
Paper Jam in the Saddle Stitch Finisher MJ-1106 and the Hole Punch Unit MJ-6103 (both Optional)
33
Paper Jam in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1106 (Optional)
37
Paper Jam in the Inner Finisher MJ-1032 and the Hole Punch Unit MJ-6007 (both Optional)
41
Paper Jam in the Saddle Stitch Finisher MJ-1033 and the Hole Punch Unit MJ-6008 (both Optional)
44
Paper Jam in the Saddle Stitch Unit of the Saddle Stitch Finisher MJ-1033 (Optional)
46
Clearing Paper Jams Caused by a Wrong Paper Size Setting
47
Close the Front Cover of the Finisher
47
Clearing a Staple Jam
52
Staple Jam in the Finisher
52
Staple Jam in the Saddle Stitch Unit
58
Replacing a Toner Cartridge
61
Replacing a "Near Empty" Toner Cartridge
65
Refilling with Staples
67
Refilling Finisher Staples
67
Refilling Saddle Stitch Unit Staples
71
Cleaning the Charger
75
Cleaning the Hole Punch Dust bin
76
Hole Punch Unit MJ-6103
76
Hole Punch Unit MJ-6007
76
Hole Punch Unit MJ-6008
78
Removal and Installation of the Exit Support Tray
79
Chapter 2 TROUBLESHOOTING for COPYING
81
Copying Problems
82
Chapter 3 Troubleshooting for Printing
85
Print Job Problems
86
Clearing Print Job Errors
86
Cannot Remember the Document Password for a Private Print Job
87
Printing a Document Including Many Graphics Takes Time
87
Printer Driver Problems
88
Cannot Print (Port Setting Problems)
88
Cannot Print (SNMP Community Name Problems)
88
Command Line Options Not Processed
88
Retrieval of Printer Configuration Failed
89
Cannot Change Settings on the [Device Settings] Tab
89
Network Connection Problems
90
Cannot Print with the Equipment (Network Connection Problems)
90
Cannot Print with SMB Print
90
Cannot Print Properly with Appletalk Print
90
Client Problems
91
Checking the Client Status
91
Hardware Problems
92
Print Jobs Not Output
92
Chapter 4 TROUBLESHOOTING for SCANNING
93
Scanning Problems
94
Cannot E-Mail My Scans
94
Cannot Find the Data Saved in the Shared Folder
94
Chapter 5 Troubleshooting for E-Filing
95
E-Filing Web Utility Problems
96
E-Filing Web Utility Terminates the Session
96
Numerous Sub Windows Repeatedly Appear
96
Displaying the Items in the Contents Frame Takes a Long Time
96
Error Messages
97
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS
100
Locating the Equipment in the Network
100
Cannot Locate the Equipment in the Network
100
Cannot Locate the Equipment with Local Discovery
101
Equipment Does Not Respond to Ping Command
102
LDAP Search and Authentication Problems
103
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
103
LDAP Authentication Takes a Long Time
103
Printing Problems (Network Related)
104
SMB Print in a Windows Operating System Environment
104
Raw TCP or LPR Print in a Windows Operating System Environment
104
IPP Print in a Windows Operating System Environment
105
Novell Print in a Netware Environment
105
Macintosh Environment
106
Unix/Linux Environment
106
Network Fax (N/W-Fax) Driver Problems
107
N/W-Fax Driver Installation Error Messages
107
N/W-Fax Driver General Errors
108
Fax Transmission Cannot be Performed with a Cover Sheet
109
Client Software Authentication Problems
110
Cannot Log in Using Client Software
110
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess
112
Hardware Status Icons on Topaccess [Device] Tab
112
Error Messages
114
Error Codes
116
Error Codes on Print Jobs
116
Error Codes on Transmission and Reception
117
Error Codes on Scan Jobs
119
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT
126
When You Think Something Is Wrong with the Equipment
126
General Operations
126
Originals and Paper
127
Regular Maintenance
128
Index
129
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