3.TROUBLESHOOTING FOR PRINTING
Printer Driver Problems 87
3 TROUBLESHOOTING FOR PRINTING
Retrieval of printer configuration failed
Problem Description
When accessing the printer properties, the message “Retrieval of printer configuration failed” is displayed.
Corrective Action
The printer driver cannot communicate with the equipment. Try the steps in the checklist below.
Cannot change settings on the [Device Settings] tab
Problem Description
The [Device Settings] tab is grayed out and their settings cannot be changed.
Corrective Action
Users who do not have the privilege to change the printer driver setting cannot change the options in the [Device Settings]
tab. Please log on with the Administrator.
No Check... Yes No Corrective Action
1 Is the equipment turned on? Next Step
Ø
Ö
Turn on the equipment.
2 Can you connect the computer to the equipment
via TopAccess?
Next Step
Ø
Ö
Restart the equipment.
3 Does the same message appear again when you
access the property of the printer driver?
Ö End
Check the printer driver port assignment and
make sure that it is correct.
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