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Toshiba E-studio2555cse Troubleshooting Guide
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1-1
1-1, OSAKI, SHINAGA
WA-KU,
TOKYO, 141-8562, JAP
AN
MUL
TIFUNCTIONAL DIGIT
AL COLOR SYS
TEMS
T
roubleshooting Guide
©2012, 2013
TOSHIBA TEC CORPORATION All rights rese
rved
R120820M5601-TTEC
Ver02 F 2013-10
125
Table of Contents
Default Chapter
1
Troubleshooting Guide
1
Preface
3
Table of Contents
5
Chapter 1 TROUBLESHOOTING for the HARDWARE
10
When this Screen Is Displayed
10
Messages Displayed on the Touch Panel
12
Clearing a Paper Misfeed
16
Locating a Paper Misfeed
16
Clearing a Paper Misfeed
17
Paper Misfeed in the Reversing Automatic Document Feeder (Lower)
18
Paper Misfeed in the Reversing Automatic Document Feeder (Upper)
19
Paper Misfeed in the Drawer Feeding Portion
20
Paper Misfeed in the Large Capacity Feeder
21
Paper Misfeed in the Paper Feed Pedestal
21
Paper Misfeed in the Drawer
22
Paper Misfeed in the Drawer of the Large Capacity Feeder
22
Paper Misfeed in the Bypass Tray
23
Paper Misfeed in the Automatic Duplexing Unit
24
Paper Misfeed on the Paper Transport Path
25
Paper Misfeed in the Fuser Unit
25
Paper Misfeed in the Bridge Kit
27
Paper Misfeed in the Finisher and the Hole Punch Unit
27
Paper Misfeed in the Saddle Stitch Finisher and the Hole Punch Unit
31
Paper Misfeed in the Saddle Stitch Unit of the Saddle Stitch Finisher
34
Paper Misfeed in the Inner Finisher and the Hole Punch Unit
39
Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting
42
Misfeed When Printing from the Fax
45
Clearing a Staple Jam
47
Staple Jam in the Finisher
47
Staple Jam in the Saddle Stitch Unit
51
Replacing a Toner Cartridge
53
Replacing a "Near Empty" Toner Cartridge
56
Replacing the Waste Toner Box
59
Refilling with Staples
61
Refilling Finisher Staples
61
Refilling Saddle Stitch Unit Staples
64
Cleaning the Main Chargers and LED Print Heads
67
Cleaning the Hole Punch Dust bin
70
Finisher / Saddle Stitch Finisher Hole Punch Unit
70
Inner Finisher Hole Punch Unit
70
When Printed Sheets Overflow from the Exit Tray
72
Chapter 2 TROUBLESHOOTING for COPYING
73
Copying Problems
74
Chapter 3 TROUBLESHOOTING for PRINTING
78
Print Job Problems
78
Clearing Print Job Errors
78
Cannot Remember the Document Password for a Private Print Job
79
Printing a Document Including Many Graphics Takes Time
79
Printer Driver Problems
80
Cannot Print (Port Setting Problems)
80
Cannot Print (SNMP Community Name Problems)
80
Command Line Options Not Processed
80
Retrieval of Printer Configuration Failed
81
Cannot Change Settings on the [Device Settings] Tab
81
Network Connection Problems
82
Cannot Print with the Equipment (Network Connection Problems)
82
Cannot Print with SMB Print
82
Cannot Print Properly with Appletalk Print
83
Client Problems
84
Checking the Client Status
84
Hardware Problems
85
Print Jobs Not Output
85
Chapter 4 Troubleshooting for Scanning
87
Scanning Problems
88
Cannot E-Mail My Scans
88
Cannot Find the Data Saved in the Shared Folder
88
Cannot Perform Scanning from a PC with Office 2013
88
Chapter 5 TROUBLESHOOTING for E-Filing
90
E-Filing Web Utility Problems
90
E-Filing Web Utility Terminates the Session
90
Numerous Sub Windows Repeatedly Appear
90
Displaying the Items in the Contents Frame Takes a Long Time
90
Error Messages
91
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS
94
Locating the Equipment in the Network
94
Cannot Locate the Equipment in the Network
94
Cannot Locate the Equipment with Local Discovery
95
Equipment Does Not Respond to Ping Command
96
LDAP Search and Authentication Problems
97
Network Shutdown Occurs or Touch Panel Disabled after LDAP Search
97
LDAP Authentication Takes a Long Time
97
Printing Problems (Network Related)
98
SMB Print in a Windows Operating System Environment
98
Raw TCP or LPR Print in a Windows Operating System Environment
98
IPP Print in a Windows Operating System Environment
99
Novell Print in a Netware Environment
99
Macintosh Environment
100
Unix/Linux Environment
100
Network Fax (N/W-Fax) Driver Problems
101
N/W-Fax Driver Installation Error Messages
101
N/W-Fax Driver General Errors
102
Client Software Authentication Problems
103
Cannot Log in Using Client Software
103
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess
106
Hardware Status Icons on Topaccess [Device] Tab
106
Error Messages
108
Error Codes
110
Error Codes on Print Jobs
110
Error Codes on Transmission and Reception
111
Error Codes on Scan Jobs
113
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT
120
When You Think Something Is Wrong with the Equipment
120
General Operations
120
Originals and Paper
121
Regular Maintenance
122
Index
123
Other manuals for Toshiba E-studio2555cse
Quick Start Guide
84 pages
Scanning Guide
134 pages
Software Installation Guide
238 pages
High Security Mode Management Guide
24 pages
4
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Toshiba E-studio2555cse Specifications
General
Brand
Toshiba
Model
E-studio2555cse
Category
All in One Printer
Language
English
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