Other Issues
-151-
Troubleshooting
7
Restrictions on Windows Server 2003 Service Pack 1 and Windows XP Service
Pack 2
Restrictions on Windows Firewall
On Windows Server 2003 Service Pack 1 and Windows XP Service Pack 2, the Windows firewall
functionality is enhanced. The following restrictions may apply to printer drivers and utilities.
Memo
z The following procedures are explained using Windows XP Service Pack 2 as an example. The procedure and menu names may
differ on Windows Server 2003 Service Pack 1.
Restrictions on Mac OS X 10.6
Restrictions on Mac OS X 10.5
Item Symptom Cause/Remedy
Printer driver You cannot print a file when using the
machine as a shared printer on a network.
On the server, click [start] and then select
[Operator panel] > [Security Center] >
[Windows Firewall].
Select the [Exceptions] tab and select the
[File and Printer Sharing] check box. Click
[OK].
LPR Utility Unable to find a machine. If the [Don't allow exceptions] check box is
selected on the [General] tab of the Windows
firewall, you cannot search for a machine in a
segment that is connected to another router.
Only machines within the same segment as
the machine are the search target.
When you cannot find a machine, specify the IP
address of the machine in the [Add Printer] or
[Confirm Connections] screen.
Item Symptom Cause/Remedy
TWAIN driver Unable to scan by image capture. z Scan is available only when the computer is
connected by USB.
z In the image capture, the user interface of
the TWAIN driver is not displayed. Use the
user interface of the image capture and
then scan data.
Item Symptom Cause/Remedy
TWAIN driver Unable to scan by image capture. In the image capture, if the computer is con-
nected to the network, display the user inter-
face of the TWAIN driver before using.
To display the user interface of the TWAIN
driver, after starting the image capture, select
[Browse Devices] from the [Devices] menu
of the image capture and then open the
device browser. Select a driver and click use
[Use TWAIN UI].
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