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About the Troubleshooting Guides
The Hardware Troubleshooting Guide and the Soware Troubleshooting Guide (PDFs) describe the
causes and solutions for problems that may occur.
References to the Hardware Troubleshooting Guide
Chapter Title Section
Chapter 1
TROUBLESHOOTING FOR THE
HARDWARE
When This Screen Is Displayed
Messages Displayed on the Touch Panel
Clearing a Paper Misfeed
Clearing a Staple Jam
Replacing a Toner Cartridge
Replacing the Waste Toner Box
Refilling With Staples
Cleaning the Inside of the Equipment
Cleaning the Hole Punch Dust Bin
Chapter 2
WHEN SOMETHING IS WRONG WITH
THE EQUIPMENT
When You Think Something Is Wrong With the Equipment
Regular Maintenance
References to the Soware Troubleshooting Guide
Chapter Title Section
Chapter 1
CONFIRMING JOB STATUS ON THE
TOUCH PANEL
Confirming Job Statuses of Printing/Copying/Scanning/
Faxing
Chapter 2 TROUBLESHOOTING FOR COPYING Copying Problems
Chapter 3 TROUBLESHOOTING FOR PRINTING
Print Job Problems
Printer Driver Problems
Network Connection Problems
Client Problems
Hardware Problems
Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems
Chapter 5 TROUBLESHOOTING FOR e-Filing e-Filing Web Utility Problems
Chapter 6
TROUBLESHOOTING FOR NETWORK
CONNECTIONS
Locating the Equipment in the Network
LDAP Search and Authentication Problems
Printing Problems (Network Related)
Network Fax (N/W-Fax) Driver Problems
Client Soware Authentication Problems
Wireless LAN Connection Problems
Chapter 7 TROUBLESHOOTING FOR FAXING Faxing Problems
Chapter 8
CHECKING THE EQUIPMENT STATUS
WITH TopAccess
Hardware Status Icons on TopAccess [Device] Tab
Error Messages
Error Codes
Chapter 9
WHEN SOMETHING IS WRONG WITH
THE EQUIPMENT
When You Think Something Is Wrong With the Equipment