109
If Something Goes Wrong
The Windows operating system is not working
6 Tap/touch Restart Now under Advanced Startup.
The device restarts.
7 Tap/touch
Troubleshoot from the menu.
You now have several options:
Refresh your device
❖ Your files and personalization settings won't change
❖ Your device settings will be changed back to their
defaults
❖ Your Apps from the Windows Store are retained
❖ Apps you installed are removed
❖ A list of removed apps is saved to your desktop
For more information, see “Refresh your PC (with user’s
data)” on page 47.
Reset your device
❖ All of your personal files and apps are removed
❖ Your device settings are changed back to their defaults
For more information, see “Reset your PC” on page 49.
Advanced options
Choosing this option presents you with another set of
options:
System Restore
❖ System Restore allows you to use a Restore point to
return the device to a state at which it was performing
properly. Restore points may be created:
❖ When new hardware or software is installed
❖ Manually by the user
System Image Recovery
Windows will “Recover” the Operating system using a
specific image provided by the user.
Startup Repair
This feature automates the repair process. The Operating
System will automatically look for problems and repair them
if possible.
To Next Page
Loading...
