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If Something Goes Wrong
If you need further assistance
❖ Do one installation at a time. If you have several new
items to add to your device’s system, install just one at a
time, creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1 Back up critical data.
2 Create a restore point.
3 Install one item of hardware or software.
4 Restart the Windows operating system.
5 Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.
6 For each additional hardware or software item,
repeat these steps, starting at step 1 if any of your
critical data has changed, or starting at step 2 if no
critical data has changed.
If you need further assistance
If you have followed the recommendations in this chapter
and are still having problems, you may need additional
technical assistance.
Since some problems may be related to the operating
system or the program you are using, it is important to
investigate all sources.
❖ Review the troubleshooting information in your operating
system documentation.
❖ If the problem occurs while you are running a program,
consult the program’s documentation for
troubleshooting suggestions. Contact the software
company’s technical support group for their assistance.
❖ Consult the dealer from whom you purchased your
device and/or program. Your dealer is your best source
for current information.
For the detailed specifications for your device, visit
support.toshiba.com.
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