Toshiba Strata CTX100 General Description

Contents
Chapter 6 – Features
Strata CTX General Description 11/02 iii
Automatic Call Distribution (ACD) Server .........................................................................................38
Multiple Group Agent Login .........................................................................................................38
Skills-based Routing ......................................................................................................................38
Priority Queuing ............................................................................................................................38
Advanced Call Routing .................................................................................................................38
Agent Priority Routing ..................................................................................................................39
Intelligent Announcements ............................................................................................................39
IVR Voice Assistant Open Database Connectivity (ODBC) Access ............................................39
Automatic Callback (ACB) ..................................................................................................................39
Automatic Line Selection .....................................................................................................................39
Automatic Release ...............................................................................................................................40
Automatic Release from Hold .......................................................................................................40
Automatic Release of Incoming Calls ...........................................................................................40
Station Automatic Release .............................................................................................................40
Background Music (BGM) ..................................................................................................................40
Call Completion ...................................................................................................................................40
Call Forward .........................................................................................................................................41
Station Call Forward ......................................................................................................................41
System Call Forward .....................................................................................................................41
Call Forward Conditions ...............................................................................................................41
Call Forward Destination ...............................................................................................................42
Call Forward – Call Types .............................................................................................................42
Call Forward Remote .....................................................................................................................42
Call History ..........................................................................................................................................42
Call Park ...............................................................................................................................................43
Call Park Orbits .............................................................................................................................43
Park and Page ................................................................................................................................43
Call Pickup ...........................................................................................................................................43
Call Waiting .........................................................................................................................................43
Caller Identification .............................................................................................................................44
ISDN Calling ID Name and Number ............................................................................................44
Camp on Busy ......................................................................................................................................44
Automatic Camp On ......................................................................................................................44
Off-hook Camp On ........................................................................................................................45
Cancel Button .......................................................................................................................................45
Centrex/PBX Compatible .....................................................................................................................45
Centrex Ringing Repeat .......................................................................................................................45
Classes of Service (COS) .....................................................................................................................45
Computer Telephony Integration (CTI) ...............................................................................................46
Digital Telephone Integrated PC Interface ....................................................................................46
Conference Calls ..................................................................................................................................46
Conference On-Hold ......................................................................................................................46
Join Button .....................................................................................................................................46
Releasing from Tandem CO Line Connections .............................................................................46
Voice Mail Conference ..................................................................................................................47
Continuous DTMF Tone ......................................................................................................................47
Credit Card Calling ..............................................................................................................................47
CTX WinAdmin ...................................................................................................................................47
Data Privacy .........................................................................................................................................47
Day/Night Mode – Auto Schedule .......................................................................................................48

Toshiba Strata CTX100 Specifications

General

Brand	Toshiba
Model	Strata CTX100
Category	Telephone
Language	English