Transition Networks S3290 - 3 Troubleshooting

Transition Networks, Inc. S3290 Install Guide
33594 Rev. D https://www.transition.com Page 22 of 30
3. Troubleshooting
This section provides basic S3290 troubleshooting procedures.
1. Verify the Product Description, Models, Applications, Features, and Specifications in the “Introduction”
section starting on page 4 of this manual.
2. Verify the procedures in section 2. Installation starting on page 8 of this manual.
3. Make sure your particular model supports the function attempted.
4. Verify the Installation. Check the Operating System, Web Browser, Telnet Client, and/or Terminal
Emulation package support.
5. Respond to any S3290 error messages (see the Error Messages section of the S3290 CLI Reference
or the S3290 Web User Guide.
6. Run the S3290 Diagnostics tests and verification functions (e.g., Ping, VeriPHY). See the “Diagnostics”
section of the S3290 Web User Guide manual.
7. Check the S3290 operating parameters (e.g., Information, CPU Load, Log, Detailed Log). See the
“Operation” section of the S3290 Web User Guide manual.
8. If you can access the S3290 via PuTTY or HyperTerminal but not via the web interface, in config mode,
enter the default keep_ip CLI command and try accessing the S3290 web interface again.
9. If you have problems displaying the S3290 web interface in IE, try displaying in Compatibility View from
the IE Tools > Compatibility View menu path.
10. Record the error condition. See “Recording Model and System Information” below.
11. Contact TN Tech Support. See section“4. Service, Warranty and Tech Support” on page 25.