Trapeze Mobility Point Installation Guide
Version 3.0
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Confidential—Beta1 Draft—Confidential—Beta1 Draft—20 Sep 04
TAC Response Time
TAC responds to service requests as follows:
Information to Have Available
To expedite your service request, have the following information available when
you call or write to TAC for technical assistance:
● Your company name and address
● Your name, telephone number, cell phone or pager number, and email address
● Name, model, and serial number of the product(s) requiring service
● Software version and release number
● Output of the show tech-support command
● Wireless client information
● License levels for RingMaster™ and Mobility Exchange™ (MX™) products
● Description of the problem and status of the troubleshooting effort
Contact
method Priority Time of call
Probable response
time
Telephone Emergency Monday through Friday,
8 a.m. to 6 p.m.
Pacific Time (GMT-8)
Immediate
Emergency After hours 1-hour callback
Non-emergency Monday through Friday,
8 a.m. to 6 p.m.
Pacific Time (GMT-8)
Same business day
Non-emergency After hours Next business day
Email Non-emergency Monday through Friday,
8 a.m. to 6 p.m.
Pacific Time (GMT-8)
Same business day
Non-emergency After hours Next business day
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